Responsible for preventive maintenance, routine repair, and on call support of XVIVO’s field installed equipment and service pool devices.

Consult small to medium manufacturing businesses on how to improve performance, compliance, and quality where it counts....at the hands of the people who do the work.Whole Brain Consulting contractor:- Warehouse process optimization for picking, receiving, put-away, and rotation.Manufacturer's Edge contractor:- A3 problem solving training- 5s trainingFront Range Community College (FRCC) instructor: Supervisor Training for Manufacturers Program- Demonstrate how to enforce safe work practices- Business acumen- Measurement skillsEnopto:Operational excellence contractor

Lead and strategically advise plant leadership on effectiveness of plant training programs and future training needs, by monitoring and measuring KPI’s as determined through collaboration with operational leadership. High-speed plant that runs 24/7 with four crews and 12 hr rotating shifts for 300 production techs.• Supervise three new technical trainers and upskill on content management, project management, adult learning techniques, and classroom training administration.• Identified cultural and process problems between learning expectations and performance. • Aligned 12 plant supervisors with OJT trainer program roll-out for leads and maintainers to address cultural and process problems.

• Manage prototype manufacturing for a digital PCR device from Dropworks (previous role)• Created system for configuration management of a prototype fleet• Created inventory management processes for prototype designs

- Prepared manufacturing, technical service, and application support for limited commercial launch of life science instrument in ddPCR market.- Applied lean manufacturing design with single-piece continuous flow for electro-mechanical assembly for a max run rate of 400 units a year.- Created assembly BOM structure in MRP Easy.- Coached a new support team to communicate the customer and support needs to a young engineering team that made the two teams stronger while getting results in design changes- Led documentation team to capture, create, and deliver visual manufacturing work instructions using a function standard that creates high quality and throughput- Created weekly device deployment plan for service and support of an East and West coast launch

- Joined premarket to help a startup life science manufacturer with new product introduction.- Set up new technical support and application support team for national rollout.- Created a technical and application support process for a US rollout with SalesForce Service Cloud CRM- Created a 5 year hiring plan and budget for technical service for full US multi-region deployment- Created business process map for customer support across all departments with functional flows that created clear owners and triggers to inform policy and SOPs- Assessed serviceability and manufacturability then coordinated phased implementation into the design cycles

Lead a team to create eLearning and service manuals for technical service.Used Articulate 360, Adobe Creative Cloud, and Creo Illustrate to generate content for eLearning.Incorporated 3D model reuse into technical service instructions and service manual.Tested the use of sequenced augmented reality instructions for field use.Used Astoria CMS and Oxygen XML author to generate content for service manuals.

- Lead a team of 12 on large and small technical service projects.- Redesigned technical service training courses on four device curricula. o Improved learner engagement, learning transfer, usability, and consistency. o Created criteria to qualify international sites that improved quality of training.- Redesigned the service manuals to improve findability, usability, accuracy. o Analyzed design documents to extract technical details for sub-systems. o Wrote content and managed technical interviews with engineering. o Wrote in a Global English standard to increase ESL reader comprehension.- Wrote policies and procedures for quality management system for technical service.

• Global 3rd tier technical service support for two medical devices and partial support for five devices. • Remotely solved complex device failures and traveled internationally.• Created technical training courses, service documents, and service policies/SOP. • Trained 2nd level field engineers to perform regional technical training.

• Informal leader responsible for training 30 technicians into a high performing team.• Assisted with hiring, developing, and evaluating manufacturing technicians.• Originated new training that decreased training by 40% and improved quality by 20%.• Created Articulate e-learning content and quizzes delivered in an LMS.• Collaborated with management to create team behaviors guide that improved rapport and business alignment. Implemented into new employee orientation and employee reviews.• Created training program to perform non-conforming materials disposition process.

• Performed mechanical and electrical function testing for finished medical devices.• Created and led the first dedicated training team in Equipment Operations.

• Manufactured sub-assemblies and finished devices for seven different medical devices.• Performed peer-to-peer training on sub-assemblies and finished devices.• Led lean manufacturing changes that decreased footprint by 25% and build time by 10%.