Scott Foos Email & Phone Number

Cleveland, Ohio, United States

• Utilizing Microsoft Endpoint Configuration Manager (formerly SCCM) for imaging, software packaging & deployment
• Employing Azure, Intune, MFA, MDM & Office 365 Management
• Managing multiple Verizon accounts for mobile devices (MDM)
• Backing up and restoring confidential data
• Monitoring company inventory to keep stock levels and databases updated
• Use critical thinking to break down problems, evaluate solutions and make decisions for global operations

Cleveland, Ohio, United States

• Provided quick and effective support to over 90 clients
• Met with clients regularly and resolved tickets onsite
• Monitored client infrastructure: hardware, software and backups
• Performed on-call responsibilities, ensuring users and environments were operational
• Conducted installation, configuration and support of servers, desktops, notebooks, wireless devices, switches, smart phones, phone systems
• Managed Active Directory, MS Exchange, Office 365 and Adobe Acrobat

Akron, Ohio

• Resolved escalated tickets from Level 1 Technicians
• Established and maintained client relationships
• Provided remote support, travel and on-call rotation
• Monitored and maintained client equipment
• Assessed system hardware, software and suggested modifications to reduce lag time and improve overall speed
• Explained technical information in clear terms to non-technical individuals to promote better understanding

Stow, Ohio

• Provided support to all clients, ensuring fast resolution
• Maintained clients' confidential data
• Provided support and resolution for local and remote users
• Managed on-site and off-site installation, repair, maintenance and test tasks
• Reviewed technical documentation to complete equipment maintenance and repair
• Discussed and recommended service options with customers and explained costs involved

Independence, OH

• Used troubleshooting to identify and resolve call-tracking code issues on websites
• Utilized Google Analytics to analyze website traffic and to generate reports
• Set up new client accounts, adjusted plan cost, and entered billing information
• Created and maintained knowledgebase articles
• Performed duties and provided service in accordance with established operating procedures and company policies
• Delivered outstanding service to clients to maintain and extend relationships for future business opportunities

Mayfield, Ohio, United States

• Configured, installed and provided troubleshooting expertise for over 200 software packages, hardware, networking and printers
• Created and managed images used for deployment
• Managed and maintained phone systems for multiple offices
• Created various program accounts for new employees
• Set up client portals for uploading documents to Customer Relationship Management (CRM) system

Cleveland, Ohio, United States

• Utilized SCCM for imaging and application deployment
• Ran daily backups including Disaster Recovery
• Used troubleshooting techniques to repair networking & Windows problems
• Provided global support using VPN and remote software assistance
• Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation

• Maintained and ensured the accuracy of calibration and testing equipment.
• Repaired, calibrated, and maintained testing equipment including manometers, multimeters, dry gas meters, and wet gas meters.
• Entered sensitive corporate data using programs such as Met/Track and Labview.
• Acquired six new customers as a direct result of effective verbal and written communication skills.
• Efficiently and effectively resolved issues with current customers increasing customer satisfaction and prevented losing business to a competitor.
• Engineered a pulse counter used to count revolutions on a gas wet meter saving time and money for the company.

• Performed “How To” Clinics on a weekly basis.
• Obtained department sales goals on numerous occasions.
• Conducted job duties in the following departments;
• Seasonal, Electrical, Shipping, Millwork, and Flooring.
• Provided leadership to nine employees to accomplish department upkeep, inventory and weekly sales goals.

Microsoft Mcitp, Mcsa, Computer Science

Md-101, Managing Modern Desktops

Microsoft Mcts, Microsoft Mcitp, Comptia Network+, Comptia A+, Computer Science

Network Cabling Specialist, Computer Science

Diploma, Art, Drafting