Scott Foos Email & Phone Number

Cleveland, Ohio, United States

• Utilizing Microsoft Endpoint Configuration Manager (formerly SCCM) for imaging, software packaging & deployment• Employing Azure, Intune, MFA, MDM & Office 365 Management• Managing multiple Verizon accounts for mobile devices (MDM)• Backing up and restoring confidential data• Monitoring company inventory to keep stock levels and databases updated• Use critical thinking to break down problems, evaluate solutions and make decisions for global operations• Preparing a variety of different reports and documents to ensure smooth operations• Developing and maintaining courteous and effective working relationships

Cleveland, Ohio, United States

• Provided quick and effective support to over 90 clients• Met with clients regularly and resolved tickets onsite• Monitored client infrastructure: hardware, software and backups• Performed on-call responsibilities, ensuring users and environments were operational• Conducted installation, configuration and support of servers, desktops, notebooks, wireless devices, switches, smart phones, phone systems• Managed Active Directory, MS Exchange, Office 365 and Adobe Acrobat• Implemented Bitlocker & MFA at clients, documented information for co-workers and end-users

Akron, Ohio

• Resolved escalated tickets from Level 1 Technicians• Established and maintained client relationships• Provided remote support, travel and on-call rotation• Monitored and maintained client equipment• Assessed system hardware, software and suggested modifications to reduce lag time and improve overall speed• Explained technical information in clear terms to non-technical individuals to promote better understanding• Imaged and prepared new computers for integration into company networks and systems

Stow, Ohio

• Provided support to all clients, ensuring fast resolution• Maintained clients' confidential data• Provided support and resolution for local and remote users• Managed on-site and off-site installation, repair, maintenance and test tasks• Reviewed technical documentation to complete equipment maintenance and repair• Discussed and recommended service options with customers and explained costs involved

Independence, Oh

• Used troubleshooting to identify and resolve call-tracking code issues on websites• Utilized Google Analytics to analyze website traffic and to generate reports• Set up new client accounts, adjusted plan cost, and entered billing information• Created and maintained knowledgebase articles• Performed duties and provided service in accordance with established operating procedures and company policies• Delivered outstanding service to clients to maintain and extend relationships for future business opportunities

Mayfield, Ohio, United States

• Configured, installed and provided troubleshooting expertise for over 200 software packages, hardware, networking and printers• Created and managed images used for deployment• Managed and maintained phone systems for multiple offices• Created various program accounts for new employees• Set up client portals for uploading documents to Customer Relationship Management (CRM) system

Cleveland, Ohio, United States

• Utilized SCCM for imaging and application deployment• Ran daily backups including Disaster Recovery• Used troubleshooting techniques to repair networking & Windows problems• Provided global support using VPN and remote software assistance• Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation

• Maintained and ensured the accuracy of calibration and testing equipment.• Repaired, calibrated, and maintained testing equipment including manometers, multimeters, dry gas meters, and wet gas meters.• Entered sensitive corporate data using programs such as Met/Track and Labview.• Acquired six new customers as a direct result of effective verbal and written communication skills.• Efficiently and effectively resolved issues with current customers increasing customer satisfaction and prevented losing business to a competitor.• Engineered a pulse counter used to count revolutions on a gas wet meter saving time and money for the company.

• Performed “How To” Clinics on a weekly basis.• Obtained department sales goals on numerous occasions.• Conducted job duties in the following departments; • Seasonal, Electrical, Shipping, Millwork, and Flooring.• Provided leadership to nine employees to accomplish department upkeep, inventory and weekly sales goals.

Microsoft Mcitp, Mcsa, Computer Science

Md-101, Managing Modern Desktops

Microsoft Mcts, Microsoft Mcitp, Comptia Network+, Comptia A+, Computer Science

Network Cabling Specialist, Computer Science

Diploma, Art, Drafting