Scott Goring Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Managing IT requirements for Galderma ANZ and NZ * Managing Business requirements for Galderma ANZ and NZ in line with Global procedures. * Managing MSP contractors for end user support. * Managing local vendors for supply of hardware, networking and telephony. * Ensuring local security and compliance is in line with global requirements. * Performing local.

Sydney, Australia

• Managing all aspects of IT Operations and Service delivery for Built Pty Ltd
• Successfully implemented ServiceNow for Business to be used for IT Support, finance and HR using ITIL methodology. Integration to AzureAD/365 environment for User and security management, hardware asset management and.
• Creation an implementation of Technical Knowledgebase.
• Built geographical dispersed and self-sufficient IT Support Team, through recruiting, coaching and vendor management. Split throughout various locations in Australia, Philippines, New Zealand, and UK.
• Standardised the End user computing fleet.
• Created and implemented a successful BCP.

Sydney, Australia

• Management of I.T. Environment for Hitachi Power Tools Australia
• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Directs technological research by studying organization goals, strategies, practices, and user projects.
• Verifies application results by conducting system audits of technologies implemented.
• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.

Pymble

• Service Desk Co-ordination, scheduling and management
• Staff co-ordination and management both domestically and internationally
• Providing coverage and support to Asia Pacific region
• Purchasing and Asset Management of all ICT equipment
• Implementation and configuration of dashboard monitoring to track SLA's of tickets
• Chairs and champion the monthly IT Department Meeting, weekly Team Leader meeting

Brisbane, Australia

• Service Desk Co-ordination, scheduling
• Training and Documentation of/for Helpdesk to achieve better First Call Resolutions
• Implementation of new SLA and Service Catalogue
• Phone, email and face to face support of private and government bodies
• Supporting AEMO internal end users
• Incident, Problem and Change management using VMware Service Manager (formally Infra)

Technical Site Manager

• Supporting NRMA internal end users
• Development of IT Services Catalogue, creating definitions of IT services
• Creation and implementation of the SLA’s and Table
• Logging and tracking of all Incidences and Service requests using the Infra
• Support of Citrix applications such as CAD call taker despatch and maintenance
• High Levels of Customer service

Newcastle, Australia

• Supporting Small to medium business IT solutions 1-3rd Level
• Supporting and administering Servers, with Windows Server 2000-2008
• Supporting businesses Across the Newcastle hunter Sydney Regions
• Customer service and business development
• Procedure implementation and design.
• Technical support and project management

North Ryde

• Assist with Management of and maintenance of vendor agreements in line with leasing assets (HP)
• Supporting and administering Servers, with Windows Server 2000-2003
• Supporting approx 650-1000 users in an ITIL service desk environment
• Procedure implementation and design.
• Technical support and project management
• Phone, email and face to face support

Central Coast

• Team management and leadership skills
• Supporting and administering clients with user base of up to approx 4500 users / approx 150 Servers
• Procedure implementation and design.
• Technical support and project management
• Microsoft exchange v5-2003 administration and support for clients
• Lotus Notes/ Domino 6/7 Maintenance and Administration

Somersby

• Team Management and leadership skills
• Hardware specification and purchasing
• Windows 2000 and 2003 Server hardware/software, administration and installation
• Microsoft exchange v5-2003 administration and support for clients
• Lotus Notes V6.0, V6.5.4, V7 and Domino, setup, support, Migration and Administration, in multinational environment (UK, AsiaPac, Nth America) up to approx 4500 users and 20 servers.
• Part of global 24 hour helpdesk, notes support

Erina / Chatswood

• Retail & Wholesale Hardware Sales
• Custom Hardware specification for client needs
• PC Hardware assembly and support
• Maintenance and upgrades on IBM, HP, Compaq, DELL and White Box PC’s.
• Upgrades on Toshiba, IBM, Compaq and DELL Notebooks
• Sales and support of Audio Visual and Digital Peripherals

Somersby

Technical support role across a wide variety of areas

Education record

Advanced Diploma, Information Technology