Scott Goring Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Managing IT requirements for Galderma ANZ and NZ * Managing Business requirements for Galderma ANZ and NZ in line with Global procedures. * Managing MSP contractors for end user support. * Managing local vendors for supply of hardware, networking and telephony. * Ensuring local security and compliance is in line with global requirements. * Performing local audit and process upgrades on inefficiencies.

Sydney, Australia

Managing all aspects of IT Operations and Service delivery for Built Pty Ltd• Successfully implemented ServiceNow for Business to be used for IT Support, finance and HR using ITIL methodology. Integration to AzureAD/365 environment for User and security management, hardware asset management and software management. • Creation an implementation of Technical Knowledgebase.• Built geographical dispersed and self-sufficient IT Support Team, through recruiting, coaching and vendor management. Split throughout various locations in Australia, Philippines, New Zealand, and UK. • Standardised the End user computing fleet.• Created and implemented a successful BCP.• Vendor Management.• Involved in process design, documentation, and deployment in line with iso2007, essential 8 and DISP. With focus on data loss prevention and security.• Changing the Business Relationship with IT Department through process improvement, policies, and stakeholder interactions.• Hands on management of Microsoft Azure / 365 environments.• Building Critical Incident Management platform and automation environment and using experience to assist Senior Management in designing business workflows and policies.• Building and training of other departments Form workflow systems to enable them to champion and skill up in technology enabled areas.• Performing Risk Analysis on all area's that require funding, additional resources, or approval.• Project management and Direction of numerous projects.• Develop, design and implementation of business applications. This includes both design, project manage, roll out, support and end user training. Documentation design and template, policy creation.• Vendor management. Building relationships with vendors and performing due diligence to maintain cost and service management.• Reporting and risk analysis on performance and resource capabilities.

Sydney, Australia

Management of I.T. Environment for Hitachi Power Tools Australia• Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.• Directs technological research by studying organization goals, strategies, practices, and user projects.• Verifies application results by conducting system audits of technologies implemented.• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.• Accomplishes financial objectives by forecasting requirements; budgeting; scheduling expenditures; analyzing variances; initiating corrective action.• Maintains quality service by establishing and enforcing organization standards.• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. • Purchasing and Asset Management• Participates in Senior Management meetings• Project Management and Co-ordination• Reporting• Microsoft AX Support and Management• Regularly participates in Audits both internally and externally to maintain J-Sox compliance• Vendor Management• Design and implementation of the DR Plan

Pymble

• Service Desk Co-ordination, scheduling and management• Staff co-ordination and management both domestically and internationally• Providing coverage and support to Asia Pacific region• Purchasing and Asset Management of all ICT equipment• Implementation and configuration of dashboard monitoring to track SLA's of tickets• Chairs and champion the monthly IT Department Meeting, weekly Team Leader meeting• Reporting on call trends, developing documentation and solutions for problems• Training and Documentation of/for Helpdesk to achieve better First Call Resolutions• AD account and group creation• Blackberry, iPhone, WP installation and support• Telstra and Macquarie Vendor management• Currently developing Services for implementation of ITIL framework• SOE Creation, PC imaging and maintenance• SQL Server installation and database configuration• Installation of Kingdee Payroll system in China• Network Printer Scanner installation, configuration and maintenance• Logging and tracking of all Incidences and Service requests • SharePoint for building of the IT knowledgebase

Brisbane, Australia

• Service Desk Co-ordination, scheduling• Training and Documentation of/for Helpdesk to achieve better First Call Resolutions• Implementation of new SLA and Service Catalogue• Phone, email and face to face support of private and government bodies• Supporting AEMO internal end users• Incident, Problem and Change management using VMware Service Manager (formally Infra)• Logging and tracking of all Incidences and Service requests using the Infra• Altiris (Console) software deployment and support VIA PC Anywhere• AD account and group creation• Some Blackberry and iPhone installation support• SOE Creation, PC imaging and maintenance• Documentation, training guides• Network Printer configuration and maintenance

Technical Site Manager

• Supporting NRMA internal end users• Development of IT Services Catalogue, creating definitions of IT services• Creation and implementation of the SLA’s and Table• Logging and tracking of all Incidences and Service requests using the Infra• Support of Citrix applications such as CAD call taker despatch and maintenance• High Levels of Customer service• Procedure implementation and design.• Technical support and small project management• Phone, email and face to face support• Support of Microsoft office suites• Use of SharePoint for building of the IT knowledgebase• Scripting and automation• Commvault• Citrix Xenapps• AD account and group creation• Some Blackberry installation support• Remote Support• PC imaging and maintenance• Documentation, training guides• System Audit, asset management• Network Printer configuration and maintenance

Newcastle, Australia

• Supporting Small to medium business IT solutions 1-3rd Level• Supporting and administering Servers, with Windows Server 2000-2008• Supporting businesses Across the Newcastle hunter Sydney Regions• Customer service and business development• Procedure implementation and design.• Technical support and project management• Phone, email and face to face support• Support of Microsoft office suites• Lotus notes and Exchange administration and support• Blackberry installation support and administration• Some Citrix support• Remote Support

North Ryde

• Assist with Management of and maintenance of vendor agreements in line with leasing assets (HP)• Supporting and administering Servers, with Windows Server 2000-2003• Supporting approx 650-1000 users in an ITIL service desk environment• Procedure implementation and design.• Technical support and project management• Phone, email and face to face support• Support of Microsoft office suites • Altiris and SCCM application for software deployment• Lotus notes• Blackberry installation support and administration• iScala, Citrix support• Remote Support• Server, PC and network install / maintainence (Primarily HP)• Documentation, training manuals• Microsoft exchange admin• Network admin• SOE rollout• AD polices and management• System Audit, asset management• VPN remote access installation and support IPASS and Cisco VPN• Network Printer installation and maintenance

Central Coast

• Team management and leadership skills• Supporting and administering clients with user base of up to approx 4500 users / approx 150 Servers• Procedure implementation and design.• Technical support and project management• Microsoft exchange v5-2003 administration and support for clients• Lotus Notes/ Domino 6/7 Maintenance and Administration• Lotus Notes / Domino, design migration and installation on multi domain environments from Exchange to Lotus• Lotus Domino Monitoring and reporting• Remote toolset• Windows 2000 and 2003 Server hardware/software administration, installation and support• DR procedure design and implementation• Symantec / VERITAS Backup software• Symantec Corporate Antivirus and McAfee ePO installation and maintainence• Active Directory• Policies and scripting• Blackberry Design, Implementation and installation• Hardware assembly and support• SOE Design, installation• Network Printer installation and maintenance• Maintenance and upgrades for Notebooks and desktops• Symantec Ghost• Audio Visual setup and support• User and group training• Client tracking and account development• POS hardware and software, sales and maintenance

Somersby

• Team Management and leadership skills• Hardware specification and purchasing• Windows 2000 and 2003 Server hardware/software, administration and installation• Microsoft exchange v5-2003 administration and support for clients• Lotus Notes V6.0, V6.5.4, V7 and Domino, setup, support, Migration and Administration, in multinational environment (UK, AsiaPac, Nth America) up to approx 4500 users and 20 servers.• Part of global 24 hour helpdesk, notes support• Blackberry Server install support and handheld roll-out• Pronto support and administration• DR procedure design and implementation• VERITAS backup software installation and maintenance• Active Directory• Policies and scripting.• Exchange 2000, 2003 Admin, install and support• Network monitoring and trouble shooting• WAN and LAN Migration and setup• SOE creation, Win XP, Lotus notes, Microsoft Office 2000, PDF995, Easy zip, CA Antivirus 7, etc.• Network Printer installation and maintenance• Configuration and control of backup tapes and Disaster Recovery procedures.• Symantec Ghost• Some PIM Phony VOIP support• Audio Visual setup and support• LAN, WAN configuration, installation and maintenance• Client and Server VPN tunnelling• Remote access installation and support

Erina / Chatswood

• Retail & Wholesale Hardware Sales• Custom Hardware specification for client needs• PC Hardware assembly and support• Maintenance and upgrades on IBM, HP, Compaq, DELL and White Box PC’s.• Upgrades on Toshiba, IBM, Compaq and DELL Notebooks• Sales and support of Audio Visual and Digital Peripherals• Customer Service – Responding to Phone, Mail and Email Enquires• Problem Solving – Customer Service/Technical includes phone support• Quoting, Ordering, Invoicing Stocktaking

Somersby

Technical support role across a wide variety of areas

Education record

Advanced Diploma, Information Technology