Deliver educational lessons to Korean students while they are fully immersed in the English language.

Deliver educational lessons to Korean students while they are fully immersed in the English language.

Executed all aspects of project management functions concerning the implementation of Ariba, a spend management system for increased spend visibility. Served as the primary liaison with vendors and aided in problem resolution. Coordinated with various internal departments concerning the production and roll out of training material to corporate and field locations. Delivered superior level of service to customers.• Played a key role in ensuring successful implementation of product lines into the Ariba system while maximizing ROI. • Analyzed monthly and quarterly financial reporting for the Procurement and Real Estate departments.

Provided leadership and direction to all operational and personnel matters within the division. Supervised a team of 15 employees in performing at optimal levels. Participated in monthly/quarterly reviews with upper management to discuss production and quality metrics along with objectives to continuously improve metrics. Handled talent acquisition and recruiting for the teams. Identified trends and potential areas of improvement for the claim and call operations. • Administered and managed medical claims processing for national and regional accounts, which included accounts ranging in size from 500 to 190,000 members. • Contributed to strategic planning initiatives while driving growth and enhancing efficiency.• Led efforts to consolidate Columbus/Des Moines Claim/Call Operations into the Bourbonnais Center, which encompassed workflow meetings with internal partners and external clients that were making the transition to the Bourbonnais Center. • Implemented process improvements to enhance profitability.• Spearheaded efforts to enhance the overall customer experience while boosting retention.• Trained, coached, and motivated front line and support staff to ensure flow of accurate and consistent information.

Charged with accountability for managing a $50M+ budget for the Bourbonnais facility including talent acquisition, benefits, cost control, line item expenses, and fixed line items. Created and reviewed variance reports with the Regional Director and Financial Operations Manager. Evaluated quality and production metrics along with specific claim utilization anomalies. • Played a key role in reducing average days open metric.• Spearheaded the development of annual plans with input from key management staff. • Managed and motivated staff with various ad-hoc analysis and report generation. • Performed site evaluations with regional and national corporate leaders while providing insight into metrics including financial impacts from production, quality, and utilization variances.

Charged with responsibility for all aspects of claims management including production, quality and claim inventory management. Moved from management trainee to manager within the first 3 months of employment allowing me to contribute directly to the improvement of the overall customer experience. • Provided support to the division relocation efforts associated with the move during extreme growth and expansion. • Managed and compiled metric data from all claim processors while partnering with an external vendor president to incentivize processing staff during their support of our sister office.