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Scott Mclaughlin is listed as RMA Manager and Technical Operations at Future Motion, a company with 56 employees, based in Sunnyvale, California, United States. AeroLeads shows a work email signal at rideonewheel.com and a matched LinkedIn profile for Scott Mclaughlin.
Scott Mclaughlin previously worked as Director of Customer Services at Future Motion and Customer Support and RMA Manager at Pace Anti-Piracy. Scott Mclaughlin holds Mechanical Engineering, Mechanical Design from San Jose State University.
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AeroLeads found 1 current-domain work email signal for Scott Mclaughlin. Compare company email patterns before reaching out.
As the Director of Customer Services at Future Motion, I lead all customer-facing operations of the company, including customer support, product warranties, and repairs. I have over 8 years of experience in managing customer support and RMA teams, as well as overseeing production assembly line and technical repair. I am passionate about constantly improving the customer experience and dedicating resources to expanding departments as necessary to keep up with company growth and maintain quality of support.I have a strong background in mechanical engineering and design, which enables me to bridge the gap between technical and non-technical minds. I can explain complex engineering concepts to customers, designers, and marketers, as well as provide feedback and insights to the engineering team based on customer needs and trends. I also have a certification in service metrics, which helps me measure and optimize the performance and efficiency of our customer service operations. My goal is to research and design innovative solutions that enhance or create new technology and delight our customers.
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San Jose, California, United States
Was responsible for designing manufacturing layout and optimizing assembly on 6 different products:Onewheel+: 2017Onewheel XR: 2018Onewheel Pint: 2019Onewheel Pint X: 2021Onewheel GT: 2021Onewheel GTS: 2023-Responsible for growing a 10x increase in unit production rate over one year of optimization yielding XXXk units annually-Maintained quality and root.
Took over the Customer Support Team in addition to other responsibilities to bring up performance to necessary standards. This was done in order to improve our customers pre and post-purchasing experience with their products and helped them get technical support in a timely manner. -Responsible for improving first contact response time from over a month to.
Managed the Customer Support and RMA team and for 8 years during a large growth in profit for the company. Was responsible for the international distribution of new products as well as receiving and repairing all damaged units. Addressed all customer inquires within SLA with over 95% satisfaction across the entire department. -Maintained same day response.
Sunnyvale
Controlled list of products and service offerings available to customers. Managed the logistics behind how an item gets from engineering to the price list.-Responsible for tracking and expediting ECOs-Maintained price sheet for sales department
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Deodato Combo
Colleague at Future Motion
Luanda Province, Angola, Angola
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Adam Lazor
Colleague at Future Motion
Santa Cruz, California, United States, United States
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Orion O'Neill
Colleague at Future Motion
Half Moon Bay, California, United States, United States
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T Pham
Colleague at Future Motion
San Jose, California, United States, United States
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Kyle Felder
Colleague at Future Motion
Seaside, California, United States, United States
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Christina Garman
Colleague at Future Motion
Greater Phoenix Area, United States
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Hai Pham
Colleague at Future Motion
San Jose, California, United States, United States
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Michael Floyd
Colleague at Future Motion
San Jose, California, United States, United States
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Sarah Sandoval
Colleague at Future Motion
Santa Cruz, California, United States, United States
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Alec Maccaro
Colleague at Future Motion
Salida, Colorado, United States, United States
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Activities and Societies: Honors Humanities Program, Sigma Alpha Lambda Leadership SocietyMechanical Engineering major covering broad.
Activities and Societies: Leadership, Associated Student Body President (2010), Class President (2009), Class treasurer (2007-2008), Cross.
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Scott Mclaughlin works for Future Motion.
Scott Mclaughlin is listed as RMA Manager and Technical Operations at Future Motion.
AeroLeads has found 1 work email signal at @rideonewheel.com for Scott Mclaughlin at Future Motion.
Scott Mclaughlin is based in Sunnyvale, California, United States while working with Future Motion.
Scott Mclaughlin has worked for Future Motion, Pace Anti-Piracy, and Liquid Robotics.
Scott Mclaughlin's colleagues at Future Motion include Deodato Combo, Adam Lazor, Orion O'Neill, T Pham, and Kyle Felder.
You can use AeroLeads to view verified contact signals for Scott Mclaughlin at Future Motion, including work email, phone, and LinkedIn data when available.
Scott Mclaughlin holds Mechanical Engineering, Mechanical Design from San Jose State University.
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