Scott Charles Email & Phone Number

Greater Milwaukee Area

• Developed eLearning and Instructor Led training experiences for clients primarily in manufacturing industries (automotive, marine, and heavy equipment) including Volvo Cars, Yamaha, Bobcat, BoatUS, and the Association.
• Analyzed current client training methods and developed proposals for new and effective innovative training
• Utilized design models such as ADDIE (and derivatives) to develop training solution and courses
• Worked directly with client representatives and subject matter experts to formulate and execute projects

Erie, Colorado

• Member of seven person Board of Trustees for the Town of Erie
• Elected April 2014, Re-Elected April 2016
• Liaison to the Erie Historic Preservation Advisory Board

Erie, CO

• Assisted small businesses and consumers in a wide variety of technology and training needs
• Educated users on software and hardware, and developed solutions for business needs
• Advised website development, product and branding design, and operations

Boulder, CO

• Strong customer focus through repairing devices and relationships while providing expert advice
• Visuals Champion for the support team including the repair room and tech support areas
• Cultivated peer relationships and leadership skills as a team mentor
• Skilled diagnosis and repair technician for both Apple computers and iOS devices as well as software
• Maintained accurate reporting for all repairs as well as auditing and organization of repair and inventory database
• Fluent in translating technology jargon into easy to understand language for customers in order to provide solutions

Boulder, CO

• Educated and enabled users, both new and experienced, in one on one trainings, group trainings, and workshops
• Taught customers about Apple related topics from introductory subjects to advanced professional applications
• Skilled in various Apple hardware and software; able to troubleshoot diverse issues
• Aided in the management and development of the training team through previous leadership experience
• Engaged customers in mobile device troubleshooting and repairs
• Facilitated data migrations from PC or Apple to new Apple computers

Edison, NJ

• Led the training team and managed scheduling, employee development and oversaw daily team functions
• Oversaw customer experience and satisfaction of One-to-One training program through exemplary customer service
• Partnered with management team to develop training program, foster initiatives, and grow customer base
• Maintained store calendar of events as well as cultivated new exciting events
• Collaborated with other staff members to create special in-store events including: live music, business networking, youthworkshops, and onsite trainings

Erie, CO

• Principal project designer for custom event media including seating charts, table art, cards and more
• Meticulous client focus through continual dialogue to formulate the perfect design and a complete final product
• Develop and manage web presence including website and social media
• Continually meeting strict deadlines for client events
• Going above and beyond to make last minute requested edits to projects in the final hour

Greater Philadelphia Area

• Facilitated the transportation, setup and operation of live audio, video, and lighting equipment for various events
• Responsible for overseeing optimal event execution through client interactions and support

Philadelphia, PA

• Supported and managed postproduction sessions for commercial projects
• Maintained computer and network systems including the installation of state of the art hardware and software packages and a variety of industry standard equipment
• Improved communication skills by providing customer service in the studio and over the phone
• Gained skills in the operation of a multitude of computer programs and hardware