I am an IT operations manager for Jolee Electronics. I help coordinate work on all network components from the user to the back end. Providing setup, support, and day to day management of systems. Working with networking equipment through to hypervisors, cloud infrastructure, VOIP services, and WISP technology.

Provide end user support in a Helpdesk or Desktop capacity.Be part of the backfill team, assisting at client sites, warranty and projects depending on client need and opportunities.Provide a full range of software and hardware technical support. Provide fully documented customer issues in a ticket management system, analyse the customer’s symptoms, determine the customer’s urgency, and where possible provide resolution to the customer’s issue.Continue to look for process improvement… Show more Provide end user support in a Helpdesk or Desktop capacity.Be part of the backfill team, assisting at client sites, warranty and projects depending on client need and opportunities.Provide a full range of software and hardware technical support. Provide fully documented customer issues in a ticket management system, analyse the customer’s symptoms, determine the customer’s urgency, and where possible provide resolution to the customer’s issue.Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery.Participate in group events and discussions.Weekly documentation of any technical challenges encountered to be logged in Long View’s Technical Issues database Show less

Skills Sait has taught me:-Configure and administer network systems including routers and switches-Investigate network incidents, identify the source, determine possible solutions, and implement solutions-Experience working with Cisco Systems and Windows Operating System-Advanced knowledge in network design (Servers, firewalls, protocols, topologies),TCP/IP protocol suite, ARP, routing, Subnetting, Ethernet switching, network security, VLAN’s, QoS, OSI model, DNS… Show more Skills Sait has taught me:-Configure and administer network systems including routers and switches-Investigate network incidents, identify the source, determine possible solutions, and implement solutions-Experience working with Cisco Systems and Windows Operating System-Advanced knowledge in network design (Servers, firewalls, protocols, topologies),TCP/IP protocol suite, ARP, routing, Subnetting, Ethernet switching, network security, VLAN’s, QoS, OSI model, DNS, SMTP-Researching new and rising trends-Presenting research, Information, and sales ideas in a business setting-Communicating in a business setting through emails, letters, and memos- Project management- Teamwork skills as well as teamwork leading- Problem-solving and critical thinking-Java coding-Team Management and lead responsibilities-Installing and managing ESXi environments with VMWare software-Wireless network deployment and managementOther Skills I have:- I am very sales and customer orientated- I can work in situations that are fast paced and require continual learning-Great time management and pressure handling- The ability to work independently or in a team- I have excellent communication skills-The ability to handle challenging situations with integrity, empathy and sincerity- I have a lot of basic technological help desk skills that include problem-solving and troubleshooting Show less

I have learnt and supplied the following services or skills:QoS checking and repair ISP supplyingInstalling Satelite and wireless servicesCustomer serviceCustomer satisfactionRouter setupEmail set upRoutingSubnettingFirewalling and configuration

•Provide day-to-day support of hardware and software problems that can be but are not limited to, Windows, VPN, MS-Office, Citrix, Printing issues, or drive mapping issues.•Provide system administration by creating or modifying account permissions, setting up distribution lists and security groups, and setting up or modifying FTP accounts for internal and external access.•Maintain and develop site documentation on an on-going basis.•Running tape backups and restores.•Assist and… Show more •Provide day-to-day support of hardware and software problems that can be but are not limited to, Windows, VPN, MS-Office, Citrix, Printing issues, or drive mapping issues.•Provide system administration by creating or modifying account permissions, setting up distribution lists and security groups, and setting up or modifying FTP accounts for internal and external access.•Maintain and develop site documentation on an on-going basis.•Running tape backups and restores.•Assist and support field staff, field offices, main office and home based users with all issues ranging from how to setup a Blackberry or smart phone, to setting up a new printer, to recovering corrupting data files.•Maintain organization of hardware, software, tools, materials, books, and documentation.•Image and build desktops, laptops, and MAC books.•Assist with maintaining the IT environment including monitoring printers, servers, desk tops, networks and other devices on site under the service level agreement. •Perform daily checks to ensure stability of environment.•Monitoring trouble tickets and completing them, escalating to the Site Manager when necessary and following up to ensure customer issues are resolved thoroughly.•Keeping the site workstation inventory up to date for all branches. Full reviews should be done quarterly.•Assist the Site Manager in maintaining network infrastructure between all sites main and field.•Adhere to the LVS MITS Governance program that is designed to continually measure, evaluate, improve and mature MITS processes, procedures and controls. The governance program has been built to tie in closely with the internationally accepted ITIL and CobiT frameworks. (weekly status reports, monthly reports, change management, problem management are part of this process) Show less

During my time in this position I have fulfilled many tasks and gained many skills some of which include the following: ISP supplying please refer to Installer jobCustomer serviceCustomer satisfactionRouter setupEmail set upRoutingSubnettingFirewalling and configurationcustomer supportcomputer supportinternet service providingRemote supportApple trainingWindows error correctingWindows reloadingProblem-solvingHelpdesk Support

At this job I learnt many valuable lessons in responsibility and problem solving. My manager and boss would give me a task and I was to complete it. I also learnt to work with a team and how to combat personality clashes. The team that I was a part of came to rely on me to just have the job done.