Director Of Operations
Overall responsibility of a 41 person international organization, including both managers and individual contributors, who provide proactive support, application/system/data center monitoring, and customer service for Athenahealth’s Electronic Data Interchange (EDI) Services offerings.Athenahealth’s EDI Services offerings include a medical Electronic Data Interchange clearinghouse serving the revenue cycle transaction processing needs of over 6,000 medical practices•Oversaw the accurate and timely delivery of over 1.5 billion EDI transactions annually, representing over $500 billion•Ensured the delivery of superior customer service•Coached and mentored employees to be leaders. Demonstrated proficiency in helping direct reports obtain management positions•Championed and sponsored process improvement projects using Six Sigma and Lean methodologies•Developed vendor and trading partner relationships, including contract negotiation•Led strategic planning activities and the creation of goals and objectives