Scott Jurgensen Email & Phone Number

Greater Los Angeles Area

June 2019 - Dec 2019 - Commercial Bank Digital Platform - Product Manager - Led the Payments pods (Wires, ACH, BillPay) in building out new UI/UX experiences on the new omni platform.2018 & 2019: ATM Win 10 Upgrade - Program Manager - Fleet-wide upgrade of ATM terminals. This upgrade included both software updates to core platform components and hardware components on the physical terminals2018: Launch of Omni Platform - Program Manager - Developed a charter and business case to a successful approval to launch a new Omni platform which provided the bank flexibility and speed to market of new functionality. Omni channel goals, LOB incentive structures, delivery methodology, KPIs and metrics as well as evaluation of technology platform/tool capabilities required to support a agile delivery. Jan 2018 - June 2018: Zelle Integration - Program Manager - Settlement, Disputes, and Fraud activities for launching Zelle within a Major Regional Bank. Built out settlement processes for day to day activities. Defined operational processes for Disputes and Fraud teams to support ZelleAugust 2016 - Dec 2017: Credit Card Platform Conversion - Program Lead - Originations - Large complex Credit Card conversion project for a Major Regional Bank. Leading the scope, requirements, design, development, testing, and procedures for all phases of the platform conversion. June 2015 - August 2016: Originations Lead - Credit Card conversion project for a Major Regional Bank. Leading the design and development of credit and fraud policies for both Consumer and Small Business credit card application process on the origination's platform. Feb 2013 - June 2015: Business Lead - Debit Card Processing for a Major Regional Bank - Converting card production from Offline Embossing to Online Embossing; ATM Conversion to a third party platform, Enhancements to Claims & Fraud Tools & Reporting; Enhancements to Core Processing and other supporting Bank applications

Los Angeles, Ca

February 2013 - March 2015: Business Lead - Outsourcing of Debit Card Processing for a Major Regional Bank from in-house to a third party vendorJune 2012 - January 2013: Conversion Lead for Commercial Loans of a Major Regional Bank to move the commercial loans from a MISER platform to a ACBS Platform.August 2011 - June 2012: Project Manager for the Physical Branch Conversion of a Major Regional Bank's acquisition of 195 branches.

Los Angeles, Ca

Technical Analyst for an International Bank. Performed a Current State Technology Assessment for a major US Bank to support the recommendations/solutions of a checking account product redesign project. Contributed to the development of the Transaction Account Product Redesign Roadmap.Senior Analyst for a Major GSE. Performed an Application Rationalization Study of over 150 applications for the Capital Markets Division. Gathered and analyzed data from an in-depth questionnaire and current state architecture to present to key stakeholders recommendations of future state architecture, cost reductions, redundancies of infrastructure, and strategic rebalancing of the application portfolio. Senior Analyst for a Major GSE: Developed a Future State for a System Test team within the Risk Management Division of a major GSE. Performed numerous Interviews and Assessments for evaluating the Current State of the System Test team. Created and validated the future Staffing Levels for a successful implementation. Identified future Issues, Risks, and Considerations that would have a major impact on the success of the team. Also Developed a Business Automation Case and Developed the Scope for Automation within a major GSE. Targeted the Planning Stage of the implementation of Automation Capability. Identified knowledge gaps which included Automation Maturity State, Automation Software Knowledge, and Automation Standards. Identified and analyzed working prototypes of Automation Excellence. Performed financial analysis for projections of cost savings and implementation of an Automation Suite.

Newport Beach, Ca

• • Co-led product rollouts of annuities and mutual funds to the broker/dealers operations/technology in close coordination with the National Accounts and Marketing teams. Created new product aides for implementing products on platforms for both the operational and technology groups of our clients.• Created and maintained relationships with key stakeholders within the broker/dealers. • Continuous success managing highly skilled, cross-functional global teams in developing and launching multiple, new product/technology solutions that generate quantifiable business results (i.e.- cost of labor savings, increase of productivity, etc.). Provided individual strategy and assessments, and created special reports for the broker/dealers with the goal of enhancing or modifying existing methods in order to improve performance through client’s internal & Pacific Life’s resources.• Evaluated growth opportunities, efficiencies and processes. Vast industry experience led to comparison of clients’ systems with multiple other broker/dealers. Assessed business processes and developed plans to maximize efficiency, provide personal, top-quality service to the back office broker/dealers, review latest operational/technology advancements and issues, and educate clients regarding product releases and/or future enhancements. • Validated system architecture, technical requirements, and user acceptance of the testing process of a new trading/fee billing system. Designed business processes to realize efficiencies, increase productivity and cost savings.• Project Manager for implementing a DTCC (Depository Trading Clearance Corp) strategy for the broker/dealers to upgrade their technology capabilities in order to efficiently do business with the insurance carriers. Established the requirements, strategy and business case for a major business transformation under the initiative of Pacific Life, with the goal being to streamline processes and distinguish clients from competition.

Mba, Finance

Bs, Business Administration - Finance

Activities and Societies: Phi Delta Theta Fraternity