ChangeWave Consulting is a boutique consulting firm specializing in improving organizational performance using best practice strategies in organizational development and change management.

● Worked closely with SMEs to update, refine and redesign 100+ customer service, online performance support documents for global health insurance company, impacting 100k+ employees. Project reduced training time and costs, improved call center staff efficiency by 25% and reduced member complaints by 30%.● Collaborated with project management and cross-functional agile teams to align change and project plans with objectives, ensuring adherence to scope, budget, and timeline. ● Leveraged SharePoint and Microsoft Teams for remote client interactions, proficiently conducting up to 8 meetings per day, with frequent virtual presentations to stakeholders.

● Concurrently managed 8 multi-year change projects end-to-end, influencing without authority to implement program evaluation systems for accountability and continuous improvement. ● Created and implemented 8 strategic change management and communication plans across multi- disciplinary teams impacting 300+ employees.● Employed ADDIE model to design, deliver and evaluate ADKAR-aligned training for 6 programs. ● Developed metrics, measures & data collection tools, analyzed data and presented visualizations, enabling data-driven solutions for improved outcomes in 8 client programs.● Assessed change readiness, risk, and impact, and implemented risk mitigation measures.● Coached senior level leadership and management and established change agent networks.● Contributed on Governance and Power User Steering Committees to implement an enterprise-level Learning Management System for 40k end-users.● Conducted organizational assessments for accreditation and continuous improvement.

● Managed 6 client programs concurrently and end-to-end, applying ADKAR and other frameworks to facilitate the adoption of accountability and continuous improvement tools, systems, and processes.● Designed and delivered a 6-module train-the-trainer workshop series on program evaluation.● Conducted comprehensive evaluations of 25 undergraduate academic programs, generating detailed evaluation reports and summaries for university leadership and accreditors.

● Led implementation and adoption of mobile learning technologies across 6 colleges in the university. ● Designed, facilitated, and evaluated mobile learning technology training for 100+ users. ● Initiated and sustained a Community of Practice with 35 participants to maintain consistent and effective use of mobile learning technologies.

● Increased line managers' compliance and use of SMART goals by 45% in the performance management system through training and embedded performance support. ● Led initiatives to evaluate 12 outside trainers and to reduce employee time-to-hire by 15%.● Consulted with college leadership and managed recruitment process for 6 colleges.

● Managed daily operations and supervised 80 faculty serving 1500 students.● Created and implemented change management strategy and project plans for program-wide adoption of learning technologies and integration of culturally dissimilar satellite campus of 600 students. ● Streamlined registration process, providing an additional 10% instruction time per term.● Led organizational implementation of Blackboard Learning Management System.● Led organizational design of rapidly growing program.