Scott Konkol Email & Phone Number

New York, NY, US

Manage a team of 26 direct reports focusing on:- Inside Sales Enablement- Field Sales Enablement- Technical Enablement (Sales Engineering, Technical Account Management, Professional Services, Customer Support)- Customer Enablement

New York, NY, US

Manage a team of 16 direct reports focusing on:- Inside Sales Enablement- Field Sales Enablement- Sales Engineering Enablement

Vancouver, British Columbia, CA

London, England, GB

London, England, GB

San Francisco, California, US

San Francisco, California, US

San Francisco, California, US

San Francisco, California, US

San Francisco, California, US

• Successfully manage a team of 9 professional who focus on new hire onboarding, curriculum development, instructional design, and product training. Received an employee satisfaction rating of 4.6/5 on Q2 survey.
• Grow the Pardot Training and Certification team through intentional recruitment, hiring, training, and coaching of employees.
• Devlop an employee leveling plan that provides employees a path for career development and succession planning.
• Utilize data from the Pardot Operations team to guide strategy for resource development related to product enablement. Used data to target 5 feature areas for development to meet the needs of the business.
• Create a strategic training offering geared toward at-risk clients to prevent attrition. Customized training plans were launched within 4 months in this role.
• Project manage and launch a legally defensible certification within the Salesforce University ecosystem geared towards validating client knowledge, skills, and abilities. The Salesforce Certified Pardot Specialist exam.

San Francisco, California, US

• Responsible for the program management of technical certifications for professionals who use or implement Pardot.
• Managed the entire lifecycle of the Pardot Certification program, including definition, design, development, release and maintenance of all technical certifications.
• Designed and launched certification maintenance exams, to ensure all certified individuals maintain their credentials.
• Managed vendors in all matters relating to planning, designing, development, delivery, and evaluation activities.

San Francisco, California, US

• Designed and developed product training curriculum in various formats for internal and external audiences to fulfill training objectives. Development of courses included facilitator guides, presentations, workbooks and.
• Evaluated the effectiveness of curriculum through course surveys and feedback from trainees and business leaders. Regularly scored an average 4.65/5 for overall course satisfaction.
• Built and maintained a library of resources that addressed development needs and competencies.
• Created and implemented a two-day APAC product training course for Implementation Partners to deliver to clients.
• Provided virtual customized training to more than 30 clients which included managing discovery calls, building training agendas, and delivering training.
• Worked in partnership with instructional designers using adult learning principles and interactivity to create and deliver blended learning to include classroom, e-learning and virtual training.Training Feedback:

Chicago, IL, US

• Managed a team of 8 Account Managers with varying levels of experience; responsibilities included onboarding of new hires, supervising the launch of 120+ campaigns/week, and providing soft and hard skills training
• Provided bi-monthly call coaching to improve B2B relationship building and up-selling skills
• Developed and instituted organizational development initiatives that improved the teams metrics from the bottom of the department to the top within two months
• Trained employees on new business processes, new product rollouts, and new department priorities

Chicago, IL, US

• Project managed digital marketing campaigns of 50+ national businesses, totaling more than $30m in gross bookings
• Responsible for managing revenue of digital marketing campaigns totaling $600,000+/month
• Provided consultative advice on how to improve existing digital marketing campaigns to drive sales
• Trained companies to handle sensitive customer issues, integrate new technology, and update business processes
• Successfully upsold products; regularly in the top 5% in the company due to product conversion rates
• Drove merchant loyalty and retention through exceptional service levels earning an average merchant satisfaction rating of 9 out of 10*Promoted to National Account Manager team November 2012*Promoted from Account.

Evanston, Illinois, US

• Developed eLearning modules to train 5000 people; used mixed methods to differentiate curriculum across roles
• Oversaw the implementation of a four-year strategic plan impacting 10 core areas of the organization that detailed the execution of 43 organizational objectives and 76 action items; collaborated with a professional.
• Tracked, trended, and communicated information related to talent management programs to provide input into decisions about program scope, budget, and direction
• Developed and instituted organizational development initiatives for implementing process improvements, policies, and procedures that position the organization for success

Bowling Green, OH, US

• Provided one-on-one coaching to 20 direct reports to ensure they had the resources and advice to successfully complete their job responsibilities
• Managed the recruitment process of 28 staff members; developed a successful outreach program, interviewing and selection process, and on-boarding program
• Created and facilitated full day onboarding programs for more than 1000 people; managed program coordinators and recruited and trained facilitators
• Developed pre- and post- assessment instruments to evaluate the effectiveness of training programs to provide support for the recommendations of change and programmatic impact on the trainees
• Built and implemented high impact programs that helped in identifying and developing the leadership

• Established financial and productivity measures to obtain an average annual revenue increase of $12,500+
• Managed an office database for SAP input to organize financial accounts totaling more than $65,000
• Recruited and selected a total of 11 employees whose qualifications and skills met the needs of a growing graphic design company; evaluated all employees through a performance based process
• Trained employees to handle customer service issues, integrate new design and print technology, and update business processes

Master Degree, College Student Personnel

Bs In Ba, Human Resource Management