Scott Kramer Email & Phone Number

Indianapolis, In, Us

Indianapolis

Manage, coordinate, and schedule the flow of all sales, product installations, and customer service requests in our Indianapolis office. My position requires flexibility, ability to prioritize and be creative with both human and financial resources. In addition, I am part of the executive team involved in policy decisions, long term planning and navigating the changing landscape of the security industry. Accomplishments: 1) Build a culture of team. Create an environment where all teammates are focusing on the same objective. Build employee loyalty and longevity to strengthen the company talent.2) Drive change in our sales territory. Refocus our resources and our sales staff from a multi state sales focus to a local sales focus, allowing us to service accounts faster and increase profitability.3) Drive product standardization. Focus our attention on fewer overall product offerings, allowing us to streamline and create cost savings for our installation team. In addition , we have shortened our service calls because of efficiencies created from consistency in our product offering.4) Build a culture where sales and jobs could be audited and job costs evaluated to determine profitability.5) Manage each job, planning the schedule, sourcing all parts and materials and managing the job completion timelines.

Carmel, In

Manage the office of a growing non-medical home care service, working to improve the lives'​ of our senior clients.• Invoicing bi-weekly: Quick books• Collections weekly: Contact each client either by phone, email or text to identify agreed upon payment date and to set additional follow up as needed. • Payroll bi-weekly:• State License compliance: Process annual renewal paperwork with the state.• Policy and Procedures: Verify compliance of all policy and procedures with state licensing guidelines. Identify policy's that are no longer in compliance due to state amended requirements and update based on new state criteria. • Account receivable: Quick books• Account payable: Quick books• Company expense control: Work with our vendors to identify efficiencies on cost containment, while researching new technologies that would provide a greater level of service, while reducing expenses.

Indianapolis, Indiana Area

Helping K-12 schools and non-profits raise funds to support needed activities and school programs.• Lead, manage and motivate a call center sales and service team focusing on account retention and recover in markets not supported by a local sales representative. • Work with logistics, accounting and sales on special projects, and the coordination and implementation of SOP policy to the field.• Manage operations for region leading a team of 9 direct reports.• Hire, train, and manage an administrative and service staff in the support of key priorities in operations and service for my region.• Manage budgets, consistently staying within allocation year after year.• Audit and analyze reports to ensure data integrity and in compliance with company business rules.• Create and prepare NetSuite data reports for Regional Vice President, sales and operations team to assist in the monitoring of sales goals, service metrics and to ensure compliance with company guidelines.

Indianapolis, Indiana Area

Helping K-12 schools and non-profits raise funds to support needed activities and school programs.• Working remotely to lead, manage and motivate sales and service teams for the Mid-West Region. • Work with logistics to schedule and monitor all product shipments and delivery's, proactively addressing problems, while working with both logistics and our trucking partners to provide viable solutions.• Manage a team of 33 field customer service representatives and provide sales support to 10 sales representatives, focusing on sale execution, account recovery, and account retention. • Hire, train, and manage administrative and service staff in the support of key functions in operations and service for the region.• Managed an $75,000 annual special event budget, consistently staying within budget year after year.• Managed a $400,000 customer service budget, consistently staying under budget year after year.• Audit and analyze reports to ensure data integrity and in compliance with company business rules.• Create and prepare sales reports for Regional Vice President, sales and operations team to assist in monitoring sales goals, service metrics and to ensure compliance to company guidelines.

Indianapolis, Indiana Area

Helping K-12 schools and non-profits raise funds to support needed activities and school programs.• Sales representative servicing k-12 schools, covering the greater Indianapolis area.• Increased my territory from 65 accounts to over 100 accounts in 24 months, with an annual revenue of over $650,000. • Built relationships with school administrators and other key decision makers based on my ability to offer solutions and provide them with superior service.• Grew my top 5 revenue accounts by 15% my first year.• Grew sales of an educational software line by 100% my first year.• Conducted motivational campaign kick-offs for up to 600 students to promote the start of the school’s fundraiser.