Scott Laufer Email & Phone Number

Seattle, Wa

Seattle, Wa

Leading a team of Program Managers across Design, Development and IT to deliverbest-in-class products and solutions – on time and on budget. I facilitate this through explicit scope definition, clear and achievable paths, immediate course correction, and a constant eye on our milestones. Using data to inform decisions and metrics to quantify progress, I keep my team healthy and engaged, balancing daily internal and external demands to deliver a stellar product.• American Dream - Entertainment & Shopping. Drive the planning and delivery of the guest experience for 40M annual visitors to a grand-scale theme park and shopping venue. Systems include a blue-dot wayfinding mobile app, skip-the-lines mobile ticket purchases, and tap-to-pay wristbands for guests. Analytics engine used to make recommendations and optimize the experience.• Carnival Cruise Lines - Ocean Experience. Delivered a transformative guest experience for the cruise industry. The Ocean Medallion is a small electronic device that provides a secure identity for the guest while on the ship, replacing the room key and the credit card. We tied the Medallion to a mobile app to create an on-ship social network, enabling guests to view profiles, become "friends" and chat – with onboard map and location visibility for friends and family.

Seattle, Wa

Senior Technical Program Manager building commercial fleet vehicle tracking and inspection software. Drive Agile development and Service-Oriented Architecture, and deliver SaaS model software products.

Seattle, Wa

Senior program manager chartered with developing SMART products for architects, engineers, and construction companies. These teams collaborate daily on large construction projects, and my job is to make this easy and efficient.• Drive complete product development lifecycle: - Identify the product opportunity and the potential market. - Understand and differentiate from the competition. - Build a development plan with the stakeholders. - Execute the development plan on time, on quality, and on margin. - Launch the product with a go-to-market plan and sales team training. - Transition the product to the support team for maintenance.• Drive SMART board adoption through system integration. The SMART board SDK enables software companies to interpret messages coming off the board (inking, multi-point touch, and gestures), enabling the user to move or mark up drawings as if it were paper. • Tripled the number of engineering applications integrated with the SMART board in 2014. The apps cover the entire building lifecycle, from design brainstorming to facilities management.• Drive new software initiatives. Extensive customer engagement to determine new software products that meet market needs and are engaging in three form factors: desktop, mobile devices, and SMART boards. Customers can choose their endpoint based on tasks, preferred form factor, and current location.

Redmond, Wa

Directed the development and deployment of nPario's data management platform (DMP), providing big data analytics to large enterprise clients. Solutions include real-time consumer intelligence, audience segmentation for ad targeting, campaign analysis, and predicting consumer intent.• Drove features for audience expansion, look alike modeling and time-based customer targeting.• Implemented Agile development methodologies: sprints managed through daily standup meetings.• Managed requirements, deployment schedules, and priorities as customer base tripled over the last year.

Redmond, Wa

Senior program manager for four business units during my tenure. Responsibilities included planning product releases, executive presentations, writing technical specs, bug triage, managing sprints, driving a release schedule, managing teams of program managers, and mentoring junior employees.Windows Safety Platform--------------------------------------• Delivered a Human Interactive Proof to thwart the abuse of Microsoft accounts.• Implemented abuse protection on account sign-up for XBOX Live, Hotmail, Office365, Skype, and Bing Ads. • Managed an IP address reputation service, real-time abuse detection and throttling, and a CAPTCHA service.MSN Relevance and Data--------------------------------------• Delivered a BI web analytics solution for the entire MSN network, FoxSports and NBCNews. • Collected 3TB of user telemetry per day, this system was built on a swarm architecture model: fast and simple web services hosted on virtual machines that can be easily scaled up to meet growing demand.• Delivered a user prediction model to cluster like-minded users based on browsing and search affinity. The model was used by MSN.com to target content, driving a 7% increase in user engagement.Bing Toolbar--------------------------------------• Delivered a BI web analytics solution to measure adoption, engagement and search data for the Bing toolbar.MSN Platform and Services--------------------------------------• Analyzed user engagement data for MSN SideGuide, a free municipal wi-fi service. The ad-based revenue model depended heavily on this information to inform advertising rates and inventory for the product. • Delivered a video analytics solution for a joint venture between MSN and the Associated Press.

Seattle, Wa

Software engineer and SQL Server DBA for an online school serving K-12 curriculum. • Built a platform to deliver online course material, manage enrollment, track student assignments and manage a gradebook.• Integrated student enrollments through two acquisitions.