• Spearheaded the Security Specialist role for the Enterprise and SLED Sales Engineering team, identifying and capitalizing on new and incremental opportunities. Successfully designed security solutions addressing unique technical challenges, enhancing organizational security posture.• Led technical presentations to key decision-makers, effectively communicating the capabilities of customized security solutions, which led to a notable increase in customer engagement and solution adoption.• Fostered cross-functional collaboration to ensure seamless integration of security solutions into clients’ existing infrastructures, enhancing operational efficiency and system security.• Established as the go-to Subject Matter Expert in Security, SASE, and SDWAN solutions (including Fortinet, VMware, Cato), providing pivotal support to the Sales Engineering team. This support significantly improved design and validation processes for customer solutions, directly contributing to an uplift in customer success rates.• Designed and delivered comprehensive training programs for Presales Engineers, empowering them to effectively discover, design, and implement security solutions. This initiative was instrumental in expanding new business opportunities and fostering organizational growth.

• Cultivated trusted advisor relationships with account managers, leveraging technology-driven insights to address and resolve customer business challenges. This strategic approach directly contributed to the acquisition and retention of key accounts.• Championed the adoption of cutting-edge technologies (including Security, WAN, Voice, UCaaS) through expert consultations and training sessions, markedly improving technology adoption rates among clients.• Engineered and implemented complex network solutions, incorporating a wide range of hardware/software products (Fortinet, Cisco, Palo Alto). These solutions were pivotal in securing major contracts and facilitating significant account expansions.• Served as the Southeastern region’s Subject Matter Expert for SD-WAN technologies, enhancing the sales team's ability to deliver innovative solutions and secure new business.• Provided critical technical expertise throughout the sales process, significantly impacting the closure of major contracts and fostering the strategic growth of client portfolios.

• Led the design and seamless implementation of complex network solutions across diverse industries, ensuring compatibility with existing client infrastructures.• Delivered exceptional technical support, resolving network issues swiftly to maintain high client satisfaction levels.• Developed comprehensive network documentation, establishing best practices that improved operational reliability and efficiency.Dennis Scott Leslie, Page 2• Educated account managers on emerging technology solutions, strengthening the team's ability to meet evolving customer needs and drive business growth.• Built and nurtured customer relationships by aligning technology solutions with customer business objectives, fostering mutual growth.

• Supported the Outside Sales Executives’ efforts to drive high value solution sales with progressive customers across established geographic and vertical territories.• Focused on the Data Center working with Network Architecture, IT Security, LAN/WAN implementation, Strategic Planning, Storage Area Networks, Virtualization, Wireless Infrastructure Project Management and Support.• Deployed hardware and software solutions to include technical documentation, training, and post-deployment support.• Presented technical deep dive for Cisco, Citrix, and VMware at multiple events across the Carolinas including Cisco User Group, VMware User Group, and Municipal Technology Association.• Provided engineering support for network and security assessments/audits, network hardware replacement, virtualization implementations and Proof of Concepts

• Customer service advocate provided business strategy and engineering solutions for meeting business requirements.• Maintain managed infrastructure to include hosted Microsoft SQL, Exchange, Citrix and Disaster Recovery Services for Business Vitals and their clients.• Provided configuration, monitoring, and troubleshooting of Business Vitals and customer networks with redundant Juniper ISG firewalls, Brocade MLX routers and combination of Juniper, Cisco and Brocade switches, connecting with multiple WAN technologies. WAN technologies include Frame Relay, Metro E and MPLS networks.• Implemented projects including Exchange Migrations, SAN Migrations, Disaster Recovery Solutions, and Firewall Security.

• Maximized productivity and efficiency of the Engineering Team while providing timely, proactive customer service and support.• Designed and developed a 5,000 square foot Tier 4 data center with full redundancy in power, air conditioning and network connectivity.• Documented workflows, processes, procedures, and escalations to support Service Level Agreements.• Provided custom solutions through the sale of Juniper, Check Point, Brocade, SonicWall and Microsoft products as well as the company’s managed service offerings.

• Managed company network, servers, security, and phone systems for over 200 offices and 3,000 employees utilizing Cisco network and IP Telephony equipment with Cisco Call Manager and Unity Messaging secured by Cisco Pix Firewall and Microsoft ISA Firewall.• Replaced legacy dial up networks with broadband utilizing Cisco IPSEC tunnels for hub and spoke topology.• Worked to ensure MSA is HIPAA Security Compliant as well as keeping compliant with JCAHO guidelines.• Directed account reviews and network equipment inventories for accountability of the corporation’s financial assets.• Provided level 3 supports for all Windows desktop applications and operating systems.• Presented to IT Director for the implementation of network and security systems providing justification and budgetary information.

• Managed all Department network resources for both internal and external networks, branch office cable/DSL, frame relay and ISP connections and VPN connections statewide.• Implemented Virtual Private Network (VPN) system for County Auditors and Tax Collectors. New system paid for itself, eliminating the need for an outside vendor.• Provided Tier 3 support to helpdesk with support of Windows applications and operating systems.

• Directed an 8-member technical support team for computer and network issues. Responsible for purchase, installation and maintenance of all IT equipment.• Team leader for analysis and reporting on PATRIOT System safety related issues pertaining to missiles and ground communications equipment for both U.S. and Foreign Military services.• Supported Foreign Military Sales of the PATRIOT Missile System and other U.S. Defense projects.