Scott Lubert Email & Phone Number

• Manage a claims staff of 20+ Claims Adjustors and Claims Specialists, 3 Team Managers and a Claims Processor.• Manage the evaluation and negotiation of first- and third- party property-damage and personal-injury claims settlement packages including analyzing the risk of litigation, setting reserves and authorizing payment.• Interview and train staff in technical software, company procedures and strategic direction, applicable insurance contracts, and Oklahoma statutes/regulations.• Establish performance goals for claims staff and monitor performance on a continual basis.• Effectively interact with all levels of the company’s internal and external business partners with strong communication, negotiation and presentation skills.• Responsible for the physical plant in Oklahoma City and a remote location in Enid, OK.

• Fast-track promotion to oversee 6 Account Executives accountable for attaining corporate quotas, increasing revenues, acquiring new high-profile national accounts, and maintaining existing accounts. • Extensive interaction with clients and business sales departments to facilitate resolution of customer service and billing issues.