Scott Mackay Email & Phone Number

Swansea

This role sees me involved with all aspects of running the bar area in a thriving multi-use space. I am very excited about this role and look forward to helping Elysium grow further, cementing their position in Swansea's cultural diaspora.

Swansea, Wales, United Kingdom

In a thriving modern environment, this role saw me hosting and organising the floor during peak times, helping less experience staff on the bar and with customer service queries, as well as other ad-hoc duties such as hosting the regular quiz, as well as entertaining guests with the cocktail masterclass on offer.

Swansea

Managing and running all aspects of front-of-house in a popular independent restaurant when the general manager is not present. Liaising with the kitchen, dealing with issues as they arise, customer service, accounting, marketing & promotion, and any other tasks which occur as a matter of course.

Swansea, Wales, United Kingdom

A wide ranging role which encompasses all aspects of customer service, managing a small team, improving processes and ensuring customer experience is always at the forefront of our thinking.Since starting in this role I have made numerous changed to processes increasing efficiency and have improved reporting methods, allowing us to analyse performance in greater detail than previously and implement initiatives with the aim of increasing both efficient and customer satisfaction.

Swansea, United Kingdom

This role requires me to have excellent attention to detail, be it creating and checking invoices, dispatching large wholesale orders or helping with the retail side of operations. It's an extremely varied role in a dynamic workplace, where being able to multitask, and having a knack for numbers, helps massively.The role includes accounting, figure-checking, customer services, liaising with both retail and wholesale departments, as well as being one of the points of contact for wholesale customers. I have also taken on a number of other tasks, and have been able to reduce costs in many areas by analysing expenditure and adjusting processes where necessary.

Swansea, United Kingdom

The Swansea Way was a website borne of the desire to discuss football without the vitriol and bitterness which so often comes hand in hand with online fandom. Started back in February 2013 it quickly established itself as the go-to for honest, informed opinion on Swansea City and it’s gone from strength to strength since.2014 saw the site pick up the coveted “Welsh Sports Blog of the Year” at the Wales Blog Awards as well as the birth of The JackCast, Swansea City’s #1 fan podcast, and the beginning of 2015 saw a complete site redesign which does justice to the amount of traffic and interaction we now receive from the Jack Army worldwide.Receiving over 100,000 views a month and rising, in future we aim to cover anything there is to be covered about the Swans, as well as providing interesting original content – something the site is and always will be built on. Since the birth of the site we’ve witnessed the Swans win their first ever major trophy and, seemingly, establish themselves as a Premier League side. Who knows what the future holds in store for our beloved club but you can make sure that, whatever happens, you’ll be able to get an honest, heartfelt opinion from someone who cares about the club as much as you do.With a team of 20 great contributors make sure to check back for all the latest. My role involves writing the majority of content, but also editing & curating the content provided by others. I also host podcasts (The JackCast - Swansea City's number one fan podcast) as well as featuring on various others, and have a basic understanding of HTML allowing me to edit various faces of the website design.Sadly owing to a change in personal circumstances the website is no longer being updated.

Swansea, United Kingdom

Managing social media and content for a range of football websites. Originally covering German, Spanish, Italian, Dutch, American & British football my role has now been reprised while we work on new, exciting projects.

Swansea, United Kingdom

Working in a contact centre, the role involved contacting customers and arranging for reviews to be carried out on existing life insurance policies, as well as generating sales by promoting the benefits of new policies if customers didn't have one in place, or if they want to take out additional cover.In this role I consistently attained excellent sales results, reinforcing my belief that I can adapt well to any new role. I was made team leader of one of the sales teams shortly before taking a job offer in a different field.

Driving non-field based sales and liaising with customers to ensure an unrivalled level of service and customer satisfaction.Concepta Energy is an accredited Green Deal Advice Organisation, established in 2013 to assist both domestic and non-domestic property owners access the Green Deal, Feed in Tariffs (FIT) and Renewable Heat Incentive (RHI). With our head office in Swansea, we have an established network across the South Wales area, and with customer service at heart, are always looking to expand our operations. The company is run by industry experienced professionals with varied backgrounds, bringing the best service available.Recently our undertakings have witnessed the frution of Green Deal Plans and renewable energy systems fully eligible for RHI.

- Ensuring sales agents were adhering to compliance guidelines, as well as monitoring a set number of calls per agent per week and then providing constructive feedback on their monitored performance. - Liaising with field-based operatives to resolve complaints and, if necessary, initiate/complete investigations.- Detailed preparation of reports & statistics for use by senior management.

Conducting qualification-based courses for new and experienced divers, as well as conducting sales-based sessions at hotel swimming pools whereby new divers would sign up to try it for the first time.