Scott Brooks Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pa, Us

Philadelphia, Pennsylvania, United States

• Building and overseeing the in-house Security Team of 7 Officers• Chairperson and Property Coach for the AimSafe Program • Organizing the CPR/AED/First Aid training for Hotel Staff• Liaising with Client Security and Law Enforcement for events • Managing key control, creating and issuing keys using KeyWin, Visionline, and Brivo • Monitoring and troubleshooting the ROAR associate safety system• Managing the Lost & Found Department• Creating and implementing new policies and procedures• Creating and managing the schedule• Implementing corrective measures when necessary• Managing internal and corporate Incident and Injury reports • CCTV operations• Conducting investigations• Organizing bi-annual Fire Drills• Reviewing Shift Reports • First responder in medical emergencies, liaising with emergency personnel when necessary• Whenever necessary; responding to radio calls, conducting patrols, and manning a post

Philadelphia, Pennsylvania, United States

• Overseeing the Security Team (3 per shift) and all Security Operations on the overnight shift (MOD responsibilities)• Ensuring the Security Team adheres to all policies and procedures and conduct themselves up to Four Seasons standards• Liaising with the Hotel MOD on any pertinent hotel operational matters.• Training new hires• Identifying issues, creating and implementing new procedures• Conducting annual performance reviews• Issuing corrective actions when necessary• Carrying out investigations• Controlling all vendor, contractor, and visitor access• Ensuring nightly Lobby lock-down procedures are followed• Escorting all VIP's via secured entry and elevator• Ensuring nightly checks of Elevator Communication Systems and Emergency Exits are completed, and accompanying reports are submitted • Coordinating with Fire Command, responding to alarms• First responder in medical emergencies, liaising with police or emergency personnel when necessary• Monitor the property via CCTV, regular patrols, and manning a post• Receiving, cataloging, and storing Lost & Found items• Coordinating service calls with Otis elevator maintenance • Ensuring all SO logs, reports and paperwork are completed accurately and submitted on time• Submitting detailed, accurate shift reports, incident and injury reports to DOS• Ensuring the safety of Hotel Guests, Visitors, VIP's, Employees, Assets, and Property

Philadelphia

• Overseeing all facets of the Ground Transportation operation • Overseeing all facets of the Public Information operation• Supervising associates (up to 15 per shift)• Ensuring that associates are in compliance with all FAA, TSA, DOT, and Corporate regulations, protocols, and standards• Conducting Interviews of potential candidates• Conducting annual performance reviews, and quarterly one-on-one's • Issuing corrective actions and disciplinary measures when required• Organizing and coordinating schedules• Collecting, checking, reconciling, and compiling nightly reports from all terminals • Preparing accurate and detailed nightly shift reports for submission to Director of Operations• Compiling accurate and detailed incident reports and liaising with emergency personnel (when required) • Providing excellent customer service and hospitality to any passengers who require assistance

Philadelphia

• Venues managed: -CODA nightclub and Live Music venue -NOTO nightclub and Live Music venue -Vango Lounge and Nightclub -1500 Lounge and Nightclub• Site Account Manager, liaison between Venue and Mainline• Overseeing the security staff (up to 25 per shift) • Monitoring staff and guest activity • Recruiting new candidates and training new hires• Escorting and assisting VIP's, Performers, and Celebrity Guests • Greeting patrons at the door, controlling all lobby activity, directing and assisting patrons • Preparing incident reports, liaising with law enforcement and emergency personnel when necessary • Preparing weekly schedules• Tallying nightly time-sheets, distributing paychecks • Nightly reports to Operations Director

Philadelphia, Pa

• Overseeing all hotel operations on the overnight shift (Supervisor responsibilities), reporting directly to the AGM and liaising with all department managers• Executing regular patrols of the property and perimeter, manning a post in the lobby• Responding to all radio calls• Managing noise complaints, smoke/fire alarms, and wellness checks whenever necessary • First responder in emergency situations, notifying and liaising with police or emergency personnel when necessary• Recovering, filing and submitting lost & found items • Submitting detailed nightly logs Guest Services tasks included: - greeting and assisting guests - answering phones, directing calls, responding to guest queries - promptly fulfilling guest requests and resolving guest issues - responding to and resolving guest emergencies - taking room service orders and accepting payments - performing minor repairs and light housekeeping- assisting valet with automobile & luggage check

Philadelphia, Pa.

• Hiring, training, and managing security staff • Managing the door; greeting guests, screening for proper age/attire/behavior, collecting cover charge • Patrolling the premises, monitoring for unwanted or illegal activity • Performing conflict resolution • Ejecting violators and trespassers

Business Management

Diploma, 12Th

Activities and Societies: JV Baseball, Intramural Track, Y.S.O. (Young Student's Organization)