Scott Mayo Email & Phone Number

Victoria, Australia

Scott Mayo is a Service Technical Specialist, completing a Diploma of Audio Engineering in 2008, then further expanding his skills and knowledge within Audio Visual / Network integration sectors studying and accomplishing certifications in Shure, Crestron, Extron, Exterity IPTV and Tesira.Key responsibilities include,Providing high level technical support/.

Melbourne, Victoria, Australia

• Provision of high-level technical knowledge and guidance to the National Helpdesk and Service Department.
• Working closely with the national helpdesk team, responsible for providing second-level assistance/support over the phone and in the field to clients.
• Provision of technical guidance and training within the Helpdesk department ensuring our National Helpdesk operations continue to provide the highest level of technical customer service delivered in an efficient manner.

Melbourne, Victoria, Australia

• Provision of high-quality client technical support on customer audio visual systems
• Providing onsite service maintenance and fault finding
• Provide technical and operator system training
• Provide technical liaison with clients, engineering and project departments regarding recommended system modifications, design, and upgrades where necessary
• Provide timely and accurate documentation on all service works performed, including client-initiated callouts and preventative service inspections
• Management of service tickets

Sydney, Australia

• Key Responsibilities:
• Small business management
• Voice over recording for advertisements
• Live Sound
• Sound Designer
• Post-production

Melbourne, Victoria, Australia

• Management of service tickets
• Resolution of Audio Visual and Network issues
• Configuration of Audio Visual devices onto client networks
• User access testing (UAT) of Audio- Visual devices
• Updating firmware of Audio Visual devices
• Updating firmware of Digital Signal Processors (DSP)

Sydney, Australia

• Management of service tickets
• Resolution of Audio Visual and Network issues
• Configuration of Audio Visual devices onto client networks
• User access testing (UAT) of Audio- Visual devices
• Updating firmware of Audio Visual devices
• Updating firmware of Digital Signal Processors (DSP)

Sydney, Australia

• Key Responsibilities:
• Resolve and close incidents/service requests as per help desk procedures & Service Level Agreements
• Commissioning of new or updated AV related devices
• UAT (User Acceptance Testing) of new/updated AV related technologies
• Escalate unresolved incidents/service requests within agreed timescales
• Logs relevant incident/service request details per help desk procedures

Sydney, Australia

• Key Responsibilities:
• Working direct with key businesses and stakeholders, reviewing and providing technical oversight and management of VIP and large events across the campus
• Ensure Technical requirements for both internal and client meetings including video conferencing, audio conferencing are adhered to
• Proactively monitor and conduct daily tests of all collaborative technologies in meeting rooms to ensure high availability of systems
• Manage and develop contingencies for AV related systems
• Maintaining documented processes and updated how-to guides

Sydney

• Key Responsibilities:
• Set up and monitoring of multi-site Video Conferences
• Provide advice on Audio Visual upgrades
• Project management
• R & D and implementation of territory-wide Video Conferencing and Telephony solutions
• Troubleshoot and resolution of Audio Visual technologies

Sydney, Australia

• Key Responsibilities:
• Booking and managing Video Conferencing bridges
• Set up and monitoring of national / international Video Conferences
• Carry out routine maintenance of Audio Visual equipment
• Make recommendations and assist with patches and upgrades of Audio Visual and
• Video Conferencing infrastructure

Sydney, Australia

• Key Responsibilities:
• Audio Engineer for small and large scaled events
• Installation / Operation of Crestron vision switches
• AMX
• Digital media controllers
• Installation of Video walls