Scott Mayo Email & Phone Number

Victoria, Australia

Scott Mayo is a Service Technical Specialist, completing a Diploma of Audio Engineering in 2008, then further expanding his skills and knowledge within Audio Visual / Network integration sectors studying and accomplishing certifications in Shure, Crestron, Extron, Exterity IPTV and Tesira.Key responsibilities include,Providing high level technical support/ guidance to service/resident techniciansCrestron XIO Cloud configuration and remote management to end usersProvide technical liaison with SDM’s, engineering and project departments regarding system handover documentation processProvide technical support to internal departments to assist in system design, equipment recommendations, and service issuesProvide Network infrastructure, UC, Telepresence/Video Conference system designs & solutions supporting Sales, Pre-sales and System EngineersPerform and assist with the lab testing and/or R&D of new audio visual and unified communications devices

Melbourne, Victoria, Australia

• Provision of high-level technical knowledge and guidance to the National Helpdesk and Service Department. • Working closely with the national helpdesk team, responsible for providing second-level assistance/support over the phone and in the field to clients. • Provision of technical guidance and training within the Helpdesk department ensuring our National Helpdesk operations continue to provide the highest level of technical customer service delivered in an efficient manner.

Melbourne, Victoria, Australia

• Provision of high-quality client technical support on customer audio visual systems • Providing onsite service maintenance and fault finding• Provide technical and operator system training• Provide technical liaison with clients, engineering and project departments regarding recommended system modifications, design, and upgrades where necessary• Provide timely and accurate documentation on all service works performed, including client-initiated callouts and preventative service inspections• Management of service tickets • Configuration of Audio Visual devices onto client networks • Updating firmware of Audio Visual devices and Digital Signal Processors (DSP) • Troubleshooting of Audio Visual and Digital Signal Processors

Sydney, Australia

Key Responsibilities:• Small business management• Voice over recording for advertisements• Live Sound• Sound Designer• Post-production• Re-mix Engineer• Mastering Engineer• Video production• Flash animationTechnical Skills:• Mac / Windows operating systems• Pro Tools• Waves digital plugin suite• Izotope Alloy mixing plugin suite• Izotope 5 and 6 Advanced mastering plugin suite• Logic• Final Cut Pro• Adobe CC

Melbourne, Victoria, Australia

• Management of service tickets • Resolution of Audio Visual and Network issues • Configuration of Audio Visual devices onto client networks • User access testing (UAT) of Audio- Visual devices • Updating firmware of Audio Visual devices • Updating firmware of Digital Signal Processors (DSP) • Troubleshooting of Audio Visual and Digital Signal Processors • Provide client / end user training of Audio Visual technologies • Provide technical advice to clients regarding installations and upgrades of in house Audio Visual technologies• Installation of cabling and Audio Visual equipment and devices

Sydney, Australia

• Management of service tickets • Resolution of Audio Visual and Network issues • Configuration of Audio Visual devices onto client networks • User access testing (UAT) of Audio- Visual devices • Updating firmware of Audio Visual devices • Updating firmware of Digital Signal Processors (DSP) • Troubleshooting of Audio Visual and Digital Signal Processors • Provide client / end user training of Audio Visual technologies • Provide technical advice to clients regarding installations and upgrades of in house Audio Visual technologies• Installation of cabling and Audio Visual equipment and devices

Sydney, Australia

Key Responsibilities:• Resolve and close incidents/service requests as per help desk procedures & Service Level Agreements• Commissioning of new or updated AV related devices• UAT (User Acceptance Testing) of new/updated AV related technologies• Escalate unresolved incidents/service requests within agreed timescales • Logs relevant incident/service request details per help desk procedures • Uploading of DSP audio files• Ensures tickets are updated at all times until issues are resolved • Liaises with clients, other Stakeholders and 3rd party providers when necessary • Provide quarterly preventative maintenance across 3 Government sites• Provide support and product training on room booking software• Troubleshooting of Audio Visual and Video Conferencing equipment• Provide end user training of room booking software• Set of new users and permission delegation for Condeco Software• Management of permission and delegations of new users• Assist with Audio and Video Conference connections• Provide user training on Video Conference systems and 3rd party software• Guest Wifi provisions• Provide AV event support• Managing, monitoring and updating support tickets• Troubleshoot and resolve IP TV issues• Initiate quote processes for new or updated Audio Visual equipment• Management of Preventative maintenance schedules• Installation of Audio Visual systems• Trouble shoot and resolution of AV network devices• Provide site training for new company employeesTechnical Skills:• Crestron • Controllers • Digital media frames • Digital media transmitters • Digital media receivers • Touch control screens • AirMedia (Wireless Presentation devices)• Shure Microphones• Exterity IP TV• Condeco (room booking software)• Ampetronic Hearing Loop• Shure GLX-D® Advanced System• KRK V Series Monitor Speakers

Sydney, Australia

Key Responsibilities:• Working direct with key businesses and stakeholders, reviewing and providing technical oversight and management of VIP and large events across the campus• Ensure Technical requirements for both internal and client meetings including video conferencing, audio conferencing are adhered to• Proactively monitor and conduct daily tests of all collaborative technologies in meeting rooms to ensure high availability of systems • Manage and develop contingencies for AV related systems• Maintaining documented processes and updated how-to guides• Identify and recommend AV room upgrades when necessary• High volume of communication with Macquarie business (EA’s and meeting/event bookers) to coordinate all client AV requirements including Audio and Video Conferencing , WebEx, Skype for Business, presentation, lighting and sound equipment• Oversee the inventory of AV related equipment ensuring it is operating to required standardTechnical Skills• Microsoft Office 2013• Microsoft O365• Skype for business• Cisco WebEx• Cisco VC related hardware• Panasonic camera switchers• Vaddio AV bridging • Crestron • Controllers • Digital media frames • Digital media transmitters • Digital media receivers • Touch control screens • AirMedia (Wireless Presentation devices)• Exterity IP TV

Sydney

Key Responsibilities:• Set up and monitoring of multi-site Video Conferences • Provide advice on Audio Visual upgrades• Project management• R & D and implementation of territory-wide Video Conferencing and Telephony solutions• Troubleshoot and resolution of Audio Visual technologies• Network configuration and routine maintenance• Configuration of computer software and hardware• Windows active directory• Configuration of VoIP telephone handsets• Provide onsite and remote product training• Provide technical support for web based virtual classroom lectures• Audio and Video recording of academic lectures and presentations• Video production utilised for teaching material• Cable managementTechnical Skills:• Polycom Voice and Video Conferencing systems• Tandberg Video Conferencing systems• Cisco • Alcatel telephony• Shoretel telephony• Mac / Windows operating systems• Dell computers• HP network switches• Meraki Cloud Controlled Wifi networks• Microsoft Office Suite• IBM Lotus Notes email program• AMX and Crestron controllers• Projectors, LCD panels and DLP• Digital Signal Processors

Sydney, Australia

Key Responsibilities:• Booking and managing Video Conferencing bridges• Set up and monitoring of national / international Video Conferences• Carry out routine maintenance of Audio Visual equipment• Make recommendations and assist with patches and upgrades of Audio Visual and • Video Conferencing infrastructure • Video recording for broadcastingTechnical Skills:• Polycom VoIP and Video Conferencing systems• Tandberg Video Conferencing systems• Cisco • Mac / Windows operating systems• HP computers• Microsoft Office Suite

Sydney, Australia

Key Responsibilities:• Audio Engineer for small and large scaled events• Installation / Operation of Crestron vision switches• AMX• Digital media controllers• Installation of Video walls• Installation of Line array systemsTechnical Skills:• Mackie mixing consoles• Neve mixing consoles• Martin loudspeaker systems• Installation of various projectors and screens