• Assisted students in developing the necessary skills to succeed in an IT environment• Provided leadership and mentoring by evaluating and then meeting with the individual students• Created my own PowerPoint slide decks for the classroom and updated as necessary for each course• Met retention goals and Smartgoals for student success in passing the certification exams

• Served as field consultant to Agents and operations on products, policy coverages, and risk evaluation issues • Assisted Agency leadership, Agents and Agents' staff on business lines underwriting, risk management practices, and price/product changes as appropriate • Evaluated and applied independent underwriting judgment when binding, canceling, and/or non-renewing business policies• Demonstrated a highly specialized knowledge and understanding of P&C products and coverage• Possessed knowledge regarding product needs of a business beyond P&C products, including financial service products• Utilized in-depth knowledge of local market conditions and trends, business sector characteristics, competitive product pricing, risk control concepts, and underwriting conditions to drive growth• Proactively collected and analyzed information to identify market opportunities within assigned area• Evaluated and assessed the P&C book of business for assigned area to assist Agency and P&C Operations to determine which State Farm products best met customers' needs • Assisted P&C Underwriting with franchise and risk management services on large accounts• Completed survey activity as needed to assist P&C Operations in properly underwriting and classifying risks

Utilized company guidelines to provide risk assessment and loss control for Commercial accounts including locally owned small businesses and franchises, residential community associations, religious organizations, artisan and service contractors, workers compensation and employers liability, umbrellas, commercial auto and specialty products. In addition to eligibility, I focused on proper risk classification, coverages, and file development. Additionally, I managed profitability and account performance. Responsible for training of 7 new commercial underwriters along with conducting continuing education classes for agents and their staff that meet NCDOI licensing requirements.

• Adjusted Homeowner, Rental Dwelling and Commercial Claims in my assigned field territory• Served on National Catastrophe Team and traveled to disaster sites to support claim operations• Negotiated liability settlements with attorneys and claimants