A business process outsourcing professional with a career specializing in the areas of executive operations, strategic account management, marketing and business development.Operations• Executive management responsibilities for multi-site regions in Canada, U.S., Central America and the Philippines• Major business objectives include: Performance analytics; resource allocation; forecast modeling and strategic site selection. Strategic Account Management• Directly managed client accounts with greater than $10mm annual revenue• Major business objectives include: innovation lead; geo diversification; client business goal alignment and value added proposition.Business Development• Responsible for capture management strategy across the financial, telecommunications, utility and government verticals.• Major business objectives include: procurement process management; RFP response writing; contract negotiations; and sourcing market intelligence.Specialties: Outsourcing solutions for the RM and CRM space specializing in Canadian, U.S., Latin American and Philippine markets; Branding; Debt Collection Operational processes; Quality Assurance and Strategic Geo-sourcing.