Scott Matthews Email & Phone Number

United States

Managed complex workflows for linguistic translation and validation projects with a Fortune 500 medical client at the world’s second-largest global Language Service Provider.Spearheaded the development of an automation solution for the QA department, which was integrated into our company-wide global QA system. This solution reduced task time for common, labor-intensive processes by over 10x, resulting in substantial cost savings.Implemented across a vast number of projects managed by our global company, handling millions of dollars in monthly revenue for some of the world’s largest companies across various industries—this has resulted in significant time and cost reductions, as well as major operational improvements.Developed scripts to automate tasks for various internal and external teams, including:Leadership teams for account relations and client presentationsProgram Manager, Senior Account Manager, Direct Manager, Supervisor, and team membersAutomated critical client-facing tasks, such as:Instantly aggregating, compiling, and processing hundreds of complex client data points and metrics for monthly, quarterly, and yearly on-site presentations for a $2.5 million/year medical client (valued at $42 billion).

Hartford, Connecticut, United States

Freelance QA testing of mobile applications, ensuring bug-free launches and user functionality.Conduct thorough testing across multiple devices and operating systems• Wrote test cases for 3 mobile apps, 2 web apps, and 1 PWA (Progressive Web App)• Managed release schedules, conducted user surveys, and provided research to guide UX decisions

North Haven, Connecticut, United States

Oversaw and coordinated change management for 33% of the plant's SOPs (specifically in Polymer Development & Braiding Manufacturing) as part of the compliance team at the North Haven, CT plant – the second-largest facility of the world’s largest medical device manufacturer.Awarded Quality Employee of the Month out of over 2,000 employees by Quality Systems Director Roberto Munez for contributions to the compliance department.Supported version control and documentation during 7 major audits, including MDSAP (Medical Device Single Audit Program), FDA, and OSHA, resulting in 0 findings – a significant achievement in one of the most regulated industries.

Cheshire, Connecticut, United States

Hired as the director of tennis for our town tennis program to develop a community-wide tennis program. Responsibilities included:• Business development• Interviewing, hiring, training, scheduling, assigning, and directing work of employees.• Evaluating performance of employees• Achieved a 200% growth rate over a 2-year period

Cheshire, Connecticut, United States

Managed the tennis operations for a club serving 300 families, overseeing program development, coaching, and client relations to drive growth and member satisfaction.