Scott Fawcett Email & Phone Number

New York, New York, United States

• First point of contact for all US-based IT support requests, supporting 100 users across 3 offices• Maintain and update Mac/PC hardware and software inventory for US offices• Manage audio, video, and telephone systems for US offices• Administration of Active Directory, JAMF, and Google Enterprise services• Maintain servers, switches, and all networking equipment for US offices• Collaborate with IT colleagues outside of the US on various global projects• Assist with onboarding and offboarding of employees, including IT training• Oversaw and guided two major office moves in New York and Detroit

New York, New York

New York, New York

• Answered, evaluated, and prioritized incoming service tickets from users experiencing problems with hardware, software, networking, and other computer-related technologies• Assisted users in the setup and configuration of computer hardware and software• Installed and troubleshot peripheral devices such as printers, scanners, VoIP telephones, etc.• Contacted software and hardware vendors to request service regarding defective products• Performed scheduled hardware and software upgrades• Provided remote technical assistance to users

Richmond, Virginia

• Setup and installed client computer systems• Maintained printers, scanners, and related peripheral equipment• Maintained the equipment and environment in all computer labs• Provided technical consulting to students, faculty, and staff in the use of both hardware and software systems• Assisted in the administration of Active Directory services

Henrico, Va

• Ran a help desk to troubleshoot and solve computer issues• Assisted students and faculty with hardware, software, server, and printing issues• Acted as a liaison between the technology department and individual schools• Assisted with school-wide testing and laptop distribution/collection• Supported the integration of 21st Century Skills through technology