Scott Fawcett Email & Phone Number

New York, New York, United States

• First point of contact for all US-based IT support requests, supporting 100 users across 3 offices
• Maintain and update Mac/PC hardware and software inventory for US offices
• Manage audio, video, and telephone systems for US offices
• Administration of Active Directory, JAMF, and Google Enterprise services
• Maintain servers, switches, and all networking equipment for US offices
• Collaborate with IT colleagues outside of the US on various global projects

New York, New York

New York, New York

• Answered, evaluated, and prioritized incoming service tickets from users experiencing problems with hardware, software, networking, and other computer-related technologies
• Assisted users in the setup and configuration of computer hardware and software
• Installed and troubleshot peripheral devices such as printers, scanners, VoIP telephones, etc.
• Contacted software and hardware vendors to request service regarding defective products
• Performed scheduled hardware and software upgrades
• Provided remote technical assistance to users

Richmond, Virginia

• Setup and installed client computer systems
• Maintained printers, scanners, and related peripheral equipment
• Maintained the equipment and environment in all computer labs
• Provided technical consulting to students, faculty, and staff in the use of both hardware and software systems
• Assisted in the administration of Active Directory services

Henrico, VA

• Ran a help desk to troubleshoot and solve computer issues
• Assisted students and faculty with hardware, software, server, and printing issues
• Acted as a liaison between the technology department and individual schools
• Assisted with school-wide testing and laptop distribution/collection
• Supported the integration of 21st Century Skills through technology