Scott Fulton Email & Phone Number

Elk Grove, California, United States

Worked as an analyst on Apple's proprietary device trade-in platform, monitoring the status of millions of devices as customers send in their devices to Apple's trade-in partners. Responsibilities include:- Acting as front-line support for partners, which may include trouble-shooting or database updates- Writing scripts using Ruby and Active Record to generate reports for key stakeholders and upper management- Performing workflow simulations in user acceptance testing- Providing on-call support during off-hours for regions in Asia- Trained new contractors in the various workflows and the general use of the trade-in portal

Sacramento, California Area

Independent contractor, using the Lyft, Inc. driver app to provide safe, comfortable, and efficient rides to passengers throughout the greater Sacramento and San Francisco Bay Area metropolitan areas. I maintain a 4.9-star rating (out of a possible 5 stars). I am personable and friendly, and engage in conversations with passengers. Have given more than 4,000 rides.

Sacramento, California Area

Taking inbound calls from consumers and assisting them in signing up for health insurance, in a call center environment. Various responsibilities included:-Filling out health insurance applications online-Explaining to consumers the various health insurance plans offered by the California Health Benefit Exchange (Covered California)-Helping consumers become familiar with various insurance concepts such as deductibles, out-of-pocket maximum, premiums, Advanced Premium Tax Credit, co-insurance-System administration-Escalation of incidents when necessary

San Mateo, Ca And Rancho Cordova, Ca

Responsible for developing, updating and maintaining content for 30+ countries, 90 websites and multiple brands in more than 27 languages. Worked closely with Marketing, Content Authors, Legal, Visual Design, User Experience, Business Analysts, and Application Development teams to publish campaigns and content updates. Key Accomplishments- Significant content publisher for the launch of mobile friendly (responsive) franklintempleton.com site, propelling Franklin Templeton from zero ranking to receiving second highest honors from Corporate Insight, a market research firm covering financial services.- Completed numerous high visibility campaigns under tight deadlines.- Doubled output of digital global campaigns consisting of 174 new pages and maintenance across six core campaigns, extending across geographies and devices with more flexible templates; Increased time to market, with an average build time of three days, down from 12 days.- Have trained many publishers on how to use a premier enterprise-level content management system (Teamsite).- Provided an external vendor (Certain) with all of the technical requirements to create a self-servicing web portal, through which HR personnel could create conference registration microsites on their own.- Engaged in UAT testing, found and reported bugs and issues in JIRA software

Graduate, Full Stack Web Development And Software Engineering

Bachelor’S Degree, Geography

Activities and Societies: Adventure OutingsWas an active participant, driver and coordinator in Adventure Outings, which entailed going.

Mba, Finance