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Seasoned entrepreneur and UX research expert with extensive experience in digital strategy, business ownership, and marketing. Proven track record in building and managing successful service-oriented businesses, with a focus on user experience and operational efficiency. Skilled in SEO, SEM, partnership management, and customer experience. Seeking a dynamic role in the service industry where I can leverage my expertise to drive growth and create a positive work environment.I have 13 years of experience in UX Research and a broad background that includes Usability Testing, Quantitative and Qualitative Research, Unmoderated UX Research, Small Business Ownership (retail brick and mortar), Online Product Sales, SEO, Digital Strategy, Project Management, as well as the US Military. After 7 years of successful small business ownership, I want to go back to work solving design challenges as a member of a team.Seasoned entrepreneur and UX research expert with a passion for creating impactful and user-centered solutions. Demonstrated ability to lead and collaborate with diverse teams to develop and execute successful strategies. Expertise in UX/UI optimization, SEO, SEM, partnership management, and customer experience. Seeking an opportunity to apply my skills in a dynamic service-oriented role where I can contribute to the growth and success of the organization.
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Co-FounderSkinkind Jul 2023 - PresentBoston, Massachusetts, United States -
Co-Founder At One Society SkincareOne Society Skincare Jan 2018 - Jul 2023Dallas-Fort Worth Metroplex* Business Ownership: Built and managed a successful skincare product brand, focusing on digital strategy and marketing.* Digital Marketing: Leveraged SEO, digital marketing, and web design to increase brand visibility, customer engagement, online sales and fulfillment.* Skincare Product Design: managed all aspects of product label design, printing, interacting with lab manufacturer, and logistics.
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Co-FounderMod Society Facial + Maskbar Jan 2017 - Jul 2023Flower Mound, Texas* Business Creation: Founded and scaled the business, leading to significant market presence.* Marketing Strategy: Developed and implemented marketing strategies to drive growth and customer acquisition.* Marketing: Focused on web design, social media, paid ads (Facebook, Instagram, and Google), Yelp, SEO, word of mouth, print, SMS, and marketing strategies to attract and retain clients.Legal and Real Estate: Manage all aspects of lease negotiation, landlord, trademark, and legal matters.* HR + Payroll: manage hiring process, ADP Run, government requirements, medical + dental + vision and 401K benefit management.* Software: Implemented and managed multiple a spa scheduling and POS softwares including: Vagaro, Booker, and Meevo2 by Millennium Systems International.* Managed a successful business exit and sale to investors.
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Sr. Ux ResearcherCbre Sep 2017 - May 2019Dallas/Fort Worth Area• Led UX research and strategy for cutting edge enterprise applications meeting a variety of needs such as:o Property and financial data visualizationo Mapping and navigationo Room bookingo Co-workingo Executive dashboards• Performed user needs discovery, feature prioritization, prototype testing, and quantitative research to drive design iteration.• Evangelized UX research and Design Thinking methods throughout the Digital and Technology organization through webinars and workshops.• Managed the native app design and client interaction for a joint initiative with Nike called CBRE 360. CBRE 360 went on to become it’s own business line and became a major partnership with Microsoft. -
Sr. Ux Research ConsultantSelf-Employed Apr 2017 - Aug 2017Dallas/Fort Worth AreaConsulted on UX research projects such as Ethnographies, Diary Studies, Usability Testing, Voice of Customer (Quant) survey analysis and Eye Tracking studies for F500 companies.
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Ux Research StrategyUserzoom Aug 2015 - Apr 2017Dallas/Fort Worth Area• Responsible for UX Research strategy and customer engagement for UserZoom clients such as: Bank of America, Simple Bank, Marriott, Victoria’s Secret, and Blue Cross Blue Shield of Massachusetts• Managed other UX Researchers for client projects• Managed agile research projects that encompass: o Quantitative and Qualitative Usability Research o Information Architecture o Voice of Customer Surveys o Behavioral analysis with web analytics and heat map data o A/B testing• Engaged with IT to meet research program objectives -
Usability ManagerCiti Jan 2014 - Aug 2015Dallas/Fort Worth Area• UX research team manager to support strategic initiatives for:- Android and iOS Citi banking apps in North America and Global regions- Credit Card Offers, Rewards, and Benefits- Citi Wallet (now called Citi Masterpass)- ATM of the future• Promoted ahead of peers and recognized as a top performer• Responsible for creating agile usability test methods and setting the standard for internal client expectations• Managed all aspects of in-lab usability testing to include Screeners, Discussion Guides, Prototype Development, Analysis, and Reporting• Educated the enterprise on User Centered Design principles through multiple “Lunch and Learn” training sessions that incorporated research findings and Forrester Research data.• Managed third party research vendors and technology solutions to include Procurement, Information Technology implementation, and Vulnerability Assessments -
Captain - Medical Operations OfficerTexas Army National Guard Aug 2000 - Jun 2015Fort Worth, Tx• Coordinated medical support and operations for 3,500 soldiers.• Served as Executive Officer for a Convoy Security Company in Iraq. Direct leadership of 30 special skilled soldiers in: Administration, Logistics, Supply, Maintenance, Medical Operations and Communications with indirect supervision of 130 soldiers.• Project Management in a combat environment with $35 million worth of equipment• Conducted quarterly performance reviews and evaluations with company personnel• Made logistical operation decisions based on risk and opportunity management that directly affected the lives of my team members and the Army supply chain• Conducted formal and informal inquiries into allegations of misconduct and presented my findings to Command Team and Court Martial Authority• Daily problem solving through a diverse work force under stressful conditions • Managed vendor relations with government contractors in Iraq and supported multiple customers in with fuel, equipment and vehicle parts• Served as Medical Platoon Leader for an Armor Battalion in Iraq Aug 2004 – Jan 2006• Previous positions were Treatment Platoon Leader and Evac Platoon Leader in a Medical Company• Direct leadership of 30 medics in Iraq, providing 24hr medical treatment to combat soldiers• Responsible for $2M worth of equipment -
Ux Research Sales ManagerUserzoom Jan 2012 - Jan 2014Sunnyvale, Ca• Design scalable user experience research programs for leading global brands incorporating: - Unmoderated remote usability and design testing for prototypes and live websites - Information architecture design and validation through card sorting and tree testing - Continuously measure the Voice of the Customer through website and mobile surveys• Mobile smartphone and tablet UX research• Managing stakeholder needs and internal resources to fulfill project scope on time and under budget• Combine quantitative and qualitative research to gain a 360 degree view of audience user experience -
Head Of Business DevelopmentUsability Sciences Corporation Aug 2006 - Feb 2012Dallas/Fort Worth Area• Excelled in multiple roles managing everything from marketing to performing usability testing and managing client relationships.
Scott Nelles Skills
Scott Nelles Education Details
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Bachelor -
Certificate -
Argosy University Denver CoMaster Of Business Administration (Mba) -
Collin CollegeCertificate
Frequently Asked Questions about Scott Nelles
What company does Scott Nelles work for?
Scott Nelles works for Skinkind
What is Scott Nelles's role at the current company?
Scott Nelles's current role is Co-Founder.
What is Scott Nelles's email address?
Scott Nelles's email address is sc****@****ail.com
What is Scott Nelles's direct phone number?
Scott Nelles's direct phone number is +121470*****
What schools did Scott Nelles attend?
Scott Nelles attended Western Illinois University, University Of Denver, Argosy University Denver Co, Collin College.
What are some of Scott Nelles's interests?
Scott Nelles has interest in Scripture Study, Non Orthodox Books And Scripture.
What skills is Scott Nelles known for?
Scott Nelles has skills like User Experience, Digital Strategy, Strategic Selling, Team Leadership, Project Management, Marketing Automation, Usability, Salesforce.com Administration, User Centered Design, Business Intelligence, Marketo, Pardot.
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Scott Nelles
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1nellesstudios.com
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