Scott Miker Email & Phone Number

Lakewood, Ohio, United States

Roundstone is an innovative employee health benefits company. We help small and midsize organizations offer competitive benefits at a lower cost by self-funding health insurance through our group medical captive. The Roundstone Captive enables companies to self-insure safely by pooling hundreds of employers together to share risk and save money. With easy onboarding and personalized support every step of the way, the Captive offers control, flexibility, transparency, and returns all savings back to employers where they belong. We believe in always aligning with the employers’ best interests and remain committed to our mission – quality, affordable healthcare and a better life for all.Previous role - 9/6/22-9/1/23 Learning and Development Manager

North Olmsted, Ohio, United States

Starfish Computer Corporation’s Senior Manager of Business Operations is a key management position within the organization. Responsibilities include supervising and leading the Company’s business operations and employees, ensure company productivity and efficiency, development and implementation of business strategies, processes, and enhancing Company performance.

Strongsville, Ohio

• Oversee the day-to-day business systems and processes of a medical device repair company to ensure the smooth flow of equipment from pick up to drop off• Increased production, as measured by repair revenue, by 350% by designing and implementing efficient and effective operational systems for a team of 50• Build bridges between the high-level business objectives of the leadership team and the action steps needed to execute the strategic vision• Specifically recruited to design the systems and structure needed to support business growth and ensure the ability to fluidly scale up and down to meet changing demand and market conditions• Documented all policies, procedures, and organizational structure for the first time in the company• Doubled the volume of a key partnership by restructuring vital operational tactics, resulting in new customers and new product lines • Developed full production tracking metrics and dashboard to provide better measurement and inform targeted strategies for coaching team members• Enhanced quality control processes using continuous improvement methods for all oxygen concentrator, CPAP, and ventilator unit repairs, resulting in 25% reduction in time on task • Reduced onboarding and training time for new employees from 15 to 5 days by restructuring the repair process to an assembly line approach and standardizing the onboarding of new repair technicians

Cleveland/Akron, Ohio Area

• Led teams of 6 to 15 software developers that maintained company websites and online portals • Analyzed member feedback and member data and translated the information into meaningful and actionable company-wide strategies for a Fortune 1000 health insurance company• Conducted comprehensive competitive analyses of member data to inform business decisions• Led team-building exercises and continuous improvement sessions to increase productivity and quality in an underachieving team • Served as a Product Owner for My Health Plan, Member Mobile App, and the Provider Portal • Advised project management teams on Agile development processes and ceremonies • Assisted in the development of a unified provider digital strategy including gathering and documenting requirements, the RFP process, and vendor selection • Selected as 1 of 20 employees (out of 2,500+) to take part in future leader program in 2016

Cleveland, Oh

• Oversaw the Chamber of Commerce’s program development and corporate strategic partnerships• Managed cross-functional project teams to create process improvement plans and reevaluate strategies to accomplish the organization’s mission to strength the local business community• Grew 12 partner relationships to over $8.1M in business with a focus was on maximizing the partnership to bring value to members and revenue to the partner company• Designed and executed an annual strategic plan, which included sponsorship opportunities and marketing plans • Spearheaded the redesign and relaunch of a struggling program that connected business experts to early stage businesses, increasing sponsor revenue by $50K in less than 6 months • Developed a standardized process for product and vendor management consisting of a standard operating procedure (SOP) manual and employee training guide in 2014 and 2015• Developed white label digital properties for other chambers of commerce• Manager, Market Development Oct 2014 – Feb 2016• Manager, Start-Up Business solutions Jan 2013 – Oct 2014• Member Service Advisor II Insurance Mar 2012 – Jan 2013• Member Service Professional Jan 2012 – March 2012

Cleveland, Oh

• Developed curricula and selected instructional materials for 2 technical courses • Instructed students using a combination of distance learning, traditional lectures, labs, and field work• Led project teams of 12 students and 3 faculty members in a real-world applied work program

Master Of Business Administration, Concentration - Leadership

Bachelor'S Degree, Psychology And Justice Studies