Scott Mineo Email & Phone Number

Australia

Melbourne, Victoria, Australia

Williams Landing, VIC

To oversee the system support capability (of Digital and Store platforms) ensuring availability and stability of production and non-production environments and collaborating with delivery teams to facilitate successful transition of solutions into production.

Geelong

Drive an operational focus within the IT environment with a focus to minimise the impact of change, identify opportunities to improve the IT delivery to key stakeholders and to maintain business continuity

Mulgrave

My role is based onsite with the client for Coles IT Help Desk.Key responsibilities include:Promoting and maintaining an understanding of operational and commercial performance of the contact centre.Delivering process improvement across the centre through analysis and reporting.Introducing initiatives to improve productivity.Building and maintaining client.

This role was for the Telstra Universal Project in Geelong.The role of this contact centre was to manage inbound billing and sales queries for Telstra, Bigpond and Foxtel customers. Key responsibilities included:Managing the business relationships with the relevant key internal stakeholders and Telstra partner leads. Driving an operational focus to deliver.

Coles IT Call Centre project that handled all inbound queries for software and equipment faults across Coles Head Office and Store network. Monitor and manage inbound call queues and day-to-day CSC activity to ensure that business and staff KPI’s are met; reviewing and implement new end-to-end processes to deliver high quality service to customers.

Coles IT Call Centre project that handled all inbound queries for software and equipment faults across Coles Head Office and Store network. Monitor and manage inbound call queues and day-to-day CSC activity to ensure that business and staff KPI’s are met; reviewing and implement new end-to-end processes to deliver high quality service to customers.