Scott Larkin Email & Phone Number

New York, United States

New York City Metropolitan Area

New York City Metropolitan Area

New York City Metropolitan Area

New York, Ny

• Promoted to Client Service Manager after one year of employment with Mount Sinai Genetics.• Manage a team of 12 Client Service associates who interface daily with a rapidly growing client-base of medical practices and reference laboratories. • Created and implemented Client Service department SOP, leading to improved customer satisfaction and retention.• Improved laboratory sample accessioning specialist work flow.

New York, Ny

• Managed high-volume medical practices and reference laboratories.• Provided extensive support to the sales team in on-boarding and maintaining a wide variety of clients.• Resolved client issues in a timely and efficient manner, working directly with OB/GYN practice managers and physicians.

New York, Ny

Assist clients and sales managers via telephone and email with detailed testing information and specimen status, the location and expedition of specimens, billing inquiries and issues, test additions and cancellations.Support the sales team by managing the daily needs of over 100 high-volume accounts, reducing documented client complaints. Build partnerships with field leadership team on information flow, specimen shipment, and billing/collection issues which assists in maintaining and growing the laboratory’s client base.

Bachelor Of Science (B.S.), English - Creative Writing

Liberal Arts And Sciences, General Studies And Humanities