Scott Morrow Email & Phone Number

Cold Spring, Ky

Desktop/Laptop on-site and phone support; Printer/Fax support; Backup system support; Updating current infrastructure; Deploying new equipment; • Provide investigation, diagnosis, resolution and recovery for hardware/software problems. • Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe . •… Show more Desktop/Laptop on-site and phone support; Printer/Fax support; Backup system support; Updating current infrastructure; Deploying new equipment; • Provide investigation, diagnosis, resolution and recovery for hardware/software problems. • Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe . • Provide initial assessment of urgency and business impact on all support calls. • Manage service requests, software installations, new computer setups, upgrades, etc. • Record incident resolutions in the Help Desk tool. • Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes. • Support the following technologies: Microsoft Office 2007 products – Outlook, Word, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned Show less

Cold Spring, Ky

Desktop/Laptop on-site and phone support; Printer/Fax support; Backup system support; Updating current infrastructure; Deploying new equipment; • Provide investigation, diagnosis, resolution and recovery for hardware/software problems. • Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe . •… Show more Desktop/Laptop on-site and phone support; Printer/Fax support; Backup system support; Updating current infrastructure; Deploying new equipment; • Provide investigation, diagnosis, resolution and recovery for hardware/software problems. • Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe . • Provide initial assessment of urgency and business impact on all support calls. • Manage service requests, software installations, new computer setups, upgrades, etc. • Record incident resolutions in the Help Desk tool. • Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes. • Support the following technologies: Microsoft Office 2007 products – Outlook, Word, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned. • Monitor daily backups. • Ability to work independently and in a team environment. • Ability to communicate well with internal and external contacts. Show less

Hebro, Ky

• Provide exceptional and professional customer service to our clients• Log all client contacts – calls, emails, web forms, chat sessions, or voicemails – into the appropriate ticketing tool• Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools• Escalate issues, situations, or problems requiring urgent attention to level II analysts, Team Leads or Service Desk Managers• Use… Show more • Provide exceptional and professional customer service to our clients• Log all client contacts – calls, emails, web forms, chat sessions, or voicemails – into the appropriate ticketing tool• Troubleshoot, diagnose and resolve application issues following standard operating procedures and using knowledge support tools• Escalate issues, situations, or problems requiring urgent attention to level II analysts, Team Leads or Service Desk Managers• Use of Windows Terminal Services to troubleshoot and resolve application issues• As process describes, route tickets that cannot be resolved at the desk to appropriate assignment or resolver groups• Collaborate effectively with other services desk team members to resolve and document unfamiliar issues• Participate in ongoing training for service desk operations• Support of ERP/SAP system• Work on projects or tasks assigned by supervisors • Facilitate break/fix as needed Show less

Falmouth, Ky

Bachelor Of Science (Bs), Computer Information Technology

Bachelor Of Science (B.S.), Criminal Justice/Police Science