Scott Munger Email & Phone Number

Affiliated Computer Services (ACS), a Xerox company, provides information technology services and business process outsourcing solutions to businesses, government agencies, and non-profit organizations.• Serve as subject matter expert on Lean and Six Sigma methodologies for on-site and virtual business teams within the LOB of Healthcare, Payer, and Insurance document and data management services.• Operation clients included; Carefirst, United Health Group, Merrill Lynch, Marriot, Enterprise Rent-A-Car, and Coca-Cola. • Responsible for HPI deployment and integration of Lean Six Sigma into two (2) major areas, ITO and a Xerox Hot Springs document management site.• Enhanced and lead Black/Green Belt training with the ability to translate concepts into practical applications.• Accountable for supporting teams to identify and deliver significant and quantifiable business process improvements and to facilitate project status update meetings.

Provide Six Sigma Certification Training

Take on new projects, integrate within company, developing the role and teams to support operational improvements and drive implementation onto the manufacturing floor.

Work on-site in supplier locations, as well as, part of MBUSI internal Quality Department

* Work on-site in supplier locations, as well as, part of Nissan internal Quality Department* Conduct Supplier Management activities that contributed to 22% JD Power IQS score improvement.* Supplier development, PE mentoring, and resolution of internal systemic issues

* Technical resource going site to site leading new product launch activities (APQP, PPAP, SOP, supplier audits), resolving supplier quality, engineering changes, and warranty issues.** North American liaison for failure analysis and countermeasure support with parts and materials warranty claims and issues (adhesive, fabric, chemical, paint, plastic and rubber).*** Train one (1) year in Japan