Scott Yates Email & Phone Number

Vienna, Virginia, United States

• Manage a $43M program with 29FTE team of engineers and administrators to provide infrastructure, endpoint, and collaboration services for the Open Source Enterprise. The team provides engineering and support for the.
• Successfully resolved technical debt due to minimal support during COVID
• First organization within sponsor to implement multi-region/multi-cloud model
• Reduced program turnover by 18%

Supporting a team of analysts, data scientists, and developers to solve some of our customer's toughest problems.

Herndon, VA

• Service Operations Center Manager for team that provides Tier 1 and 2 support for an operational network and associated mission applications. Manage the transition of support for new applications from development into.
• Implemented a standard process to transition new capabilities and applications into operations
• Developed support model for major new programLed a team to manage the operational networks and applications for a fast-paced IC customer. Managed a team of service desk, administrators, and engineers to provide Tier I.
• Created a work environment that best leveraged individuals’ capabilities and utilization
• Improved overall employee retention and reduced vacancies from 20% to 2% of baseline
• Implemented process improvement initiative to improve Configuration Control and customer communications

Chantilly, VA

• Managed a 100+ person program for a commercial client that included a Network Operations Center, Engineering support, and a Call Center. Team provided 24x7 Tier 1 and 2 support for Network, Communication, and Cyber.
• P&L responsibility for $35M program achieving a profit margin of 22%
• Created framework for the creation, modification, and maintenance of NOC SOPs
• Reduced the average service downtime by improving the incident response and communication model
• Developed a promotional path through the Call Center into the NOC helping improve program retention

Herndon, VA

Led software development team using Scrum and Agile methodologies to provide system enhancements and break/fix support for data driven, web-based applications. Managed the enterprise development and integration effort. Also coordinated the effort to re-accredit a classified network to the new government information assurance standards and policies..

Worked as a Transition Team Lead for the Enterprise Engineering Program. Drove transformation throughout the organization on multiple projects. Coordinated multiple Service Oriented Architecture initiatives, including integrating disparate infrastructure, policy, governance, security, and web services efforts, and tie them into the Enterprise Architecture..

Fairfax, Virginia

Bachelor Of Arts (B.A.), Economics And Physics/Engineering

Master Of Business Administration (Mba), Operations Management

Master Of Business Administration - Mba