Scott Yates Email & Phone Number

Vienna, Virginia, United States

Manage a $43M program with 29FTE team of engineers and administrators to provide infrastructure, endpoint, and collaboration services for the Open Source Enterprise. The team provides engineering and support for the network, Windows and Linux OS, storage, A&A, asset management, and Close Support with an emphasis on automation and adoption of transformational tools and processes Program successes include:• Successfully resolved technical debt due to minimal support during COVID• First organization within sponsor to implement multi-region/multi-cloud model• Reduced program turnover by 18%

Supporting a team of analysts, data scientists, and developers to solve some of our customer's toughest problems.

Herndon, Va

Service Operations Center Manager for team that provides Tier 1 and 2 support for an operational network and associated mission applications. Manage the transition of support for new applications from development into operations, including documentation and training of SOC team. Monitor and track all Incident and Service Request tickets to ensure the SOC meets all SLA targets. Ensure all network and application updates to are coordinated within all technical teams and communicated across the user base. Accomplishments: • Implemented a standard process to transition new capabilities and applications into operations• Developed support model for major new programLed a team to manage the operational networks and applications for a fast-paced IC customer. Managed a team of service desk, administrators, and engineers to provide Tier I, II, and III support to the networks and applications. Responsible for hiring, training, retention of team along with primary customer interface and reports. POC for all major outages and incidents, coordinating cross-team efforts and SME involvement as needed. Accomplishments: • Created a work environment that best leveraged individuals’ capabilities and utilization• Improved overall employee retention and reduced vacancies from 20% to 2% of baseline• Implemented process improvement initiative to improve Configuration Control and customer communications

Chantilly, Va

Managed a 100+ person program for a commercial client that included a Network Operations Center, Engineering support, and a Call Center. Team provided 24x7 Tier 1 and 2 support for Network, Communication, and Cyber operational areas ensuring service levels were met and adverse impacts were minimized. Responsible for hiring, training, retention of team along with primary customer interface and reports. • P&L responsibility for $35M program achieving a profit margin of 22%• Created framework for the creation, modification, and maintenance of NOC SOPs• Reduced the average service downtime by improving the incident response and communication model • Developed a promotional path through the Call Center into the NOC helping improve program retention

Herndon, Va

Led software development team using Scrum and Agile methodologies to provide system enhancements and break/fix support for data driven, web-based applications. Managed the enterprise development and integration effort. Also coordinated the effort to re-accredit a classified network to the new government information assurance standards and policies. Managing the Cyber Security Operations for a client that includes 24x7 monitoring, incident response, forensic analysis, and security engineering on multiple networks. Responsible for staffing, driving innovative change, standardizing processes and procedures, improving analyst skill levels, management reporting, and program P&L. Expanded forensic analysis capability significantly within first 2 months.Led team of 20 Forensic Engineers to provide system assessments and advanced forensic analysis to support customer’s mission. Implementing new management processes, templates, and tools to improve case tracking and management. Manage operational activities for 9 programs and 75 employees to deliver professional services. Implemented robust IDIQ staffing process that resulted in increases of 75% in submissions and 40% in acceptances. Work closely with other Prime PMs to ensure staff meets client expectations. Ensure program operational and financial targets are met for over $20M portfolio.Deputy PM for CLOCS Engineering program with 225 team members from over 26 different sub-contractors. Responsible for overall client relationship, deliverable quality, internal and external program reporting. Coordinated with 10 team leads to ensure attainment of project milestones, resolved personnel issues, and delivered crucial technical insights. Oversaw sub-contractor agreements, developed skills/careers of Leads and their teams, hired new staff, and ensured the accuracy of all internal and client facing financial reports.

Worked as a Transition Team Lead for the Enterprise Engineering Program. Drove transformation throughout the organization on multiple projects. Coordinated multiple Service Oriented Architecture initiatives, including integrating disparate infrastructure, policy, governance, security, and web services efforts, and tie them into the Enterprise Architecture. Led the transformation work of the Office of International Policy’s processes and organizational structure. Organized and facilitated an internal SOA Symposium for over 250 people in 4 locations around the USRedesigned the business processes on an Enterprise Management System implementation effort that instituted Service Level Management (ITIL) to improve operational efficiency, service levels, and cost control for a classified agency. Analyzed As-Is operations and developed To-Be processes that support the EMS implementation. Achievements included:Created a project approach that integrated IBM’s e-Business approach with Rational Unified Process (RUP).

Fairfax, Virginia

Bachelor Of Arts (B.A.), Economics And Physics/Engineering

Master Of Business Administration (Mba), Operations Management

Master Of Business Administration - Mba