I am a multicultural Contact Center Executive who believes learning is a lifelong experience which should, in turn, be used to turn around and educate and empower others. Holding more than 6 certifications in Medicine, Law, Project Management, Contract Negotiation, Conflict Resolution, Six Hats Thinking Method, ISO Auditing and Six Sigma, I leverage those in the areas of Operations, HR, Quality Assurance, Training, Client Services, Vendor Management and Business Intelligence. My history of employee satisfaction is well known in the industry, as my historical attrition numbers reflect. The ability to quickly read people coupled with my steadfast ethics and transparency of procedure create a leader who people are eager to gather around and bring out their best. I have worked closely with government departments and officials bridging the gaps to insure the environment is supportive of the business while creating a support system insuring longevity of the industry and methods of giving back to the local area though multiple CSR efforts. Believing in truth, one set of rules and that people get behind those who they believe in, I understand the spotlight is always on and enjoy performing under the pressure of start-ups or turn-arounds.Specialties: All Aspects of Call Center Operations ★ P&L ★ Strategic Planning & Execution ★ Project Management ★ Quality Assurance ★ Outsourcing Contract Negotiation ★ Customer Satisfaction & Retention ★ Outbound Sales / Inbound Customer Service ★ Vendor Relations & Management of Outsourcing Companies ★ Technology Evaluation & Implementation ★ New Product Implementation ★ Start-up & Seat Growth ★ Troubleshooting ★Leadership Development ★ Large Labor Forces and Large Seat Call Centers ★ Shared Center Services ★ Philippine Culture ★ Process Improvement ★ Attrition ★ CRM ★ HR Collaboration