Stacy Cotton Email & Phone Number

Fort Payne, Al

Promoted to General Sales Manager to oversee and direct all day-to-day operations of a high-volume automobile dealership. Supervises 16 FTEs, leading staff hiring, training, development, and retention. Holds full budget and P&L responsibility, including monthly pricing for all new vehicles. ➣ Instrumental in consistently leading the team and dealership to become one of the top sellers of Electric Vehicles (EVs) in the Southeast. ➣ Helped the team to regularly achieve high “marks of excellence” from customer surveys.➣ Energizes others and builds a team culture of high performance and trust; retains and develops top sales performers and assists with individual career advancement opportunities.➣ Monitors customer service trends to make improvements and coaches the team in continuously improving communication, processes, and relationships to elevate the customer experience.➣ Removes barriers and provides cover so the team can execute against goals. Allocates and shifts resources based on immediate business priorities and customer experience.➣ Champions inclusion, mental health, and courage. Creates an environment where all voices feel confident speaking up.

Fort Payne, Al

Guntersville, Al

Actively recruited back to the company. Planned and led all aspects of dealership operations, including setting productivity and sales forecasts, managing expenses, and developing monthly and annual goals for all departments. Trained, coached, and mentored Managers and staff on industry best practices.➣ Met monthly with the Financial Controller and Managers to measure current sales performance against estimated forecasts. Consistently met or exceeded monthly revenue targets and KPIs.➣ Demonstrated vehicles and compared competitive models, explaining warranties and services.➣ Ensured customers had a world-class car-buying experience at every step in the sales journey.➣ Coordinated and led high-quality and professional demonstrations of new and used vehicles.➣ Served as a primary contact for customer service complaints and escalations, addressing and resolving them promptly and professionally. ➣ Established and developed customers for life by focusing on individual needs based on trust.➣ Assisted customers in completing final paperwork for the vehicle sale, offering additional add-on packages and vehicle upgrade options.

Guntersville, Al

Drove sales and new business development efforts throughout Northeast Alabama. Charged with growing and retraining online subscription revenue of Autotrader products with large, independent automobile dealers. Assisted dealers with short and long-term objectives while overcoming business challenges.➣ Established and cultivated trusted relationships with new and used auto dealership management.➣ Built an extensive pipeline of qualified opportunities from weekly prospecting efforts, face-to-face networking, and leveraging existing customer referrals. ➣ Reinforced the company’s value proposition by leading F2F monthly ROI business reviews.➣ Leveraged qualitative and quantitative data, including market insights, to assist dealers in making educated business decisions.➣ Expand relationships with multiple decision-makers within dealer clients to maximize revenue and minimize cancellations.➣ Supported sales partners from other business units to discover, design, and propose solutions to meet dealer objectives.➣ Worked collaboratively with existing dealers and prospects to provide a data-driven consultative assessment of their operational challenges and needs.

Guntersville, Al

Provided daily sales, customer service, and account support to eight Sales Consultants for a market-leading automobile dealership. Communicated potential issues with customers, management, and other departments to provide the best customer experience. Participated in comprehensive monthly product and sales training to develop and advance personal knowledge base and skill set. ➣ Recognized by leadership as the Employee of the Year for FY06➣ Collaborated with sales personnel to ensure a seamless process regarding scheduled customer appointments, vehicle deliveries, and potential schedule changes.➣ Acquired and maintained in-depth product knowledge on all vehicles and competitors’ vehicle features, benefits, and potential shortcomings. Managed internet inventory. ➣ Entered all customer information in the company’s CRM for sales to follow up properly.➣ Printed and distributed the latest General Manager rebate sheets for the sales team; submitted rebate paperwork for reimbursement approval.➣ Assisted with receiving and following up on inbound online leads, including contacting prospects, qualifying opportunities, and making introductions to the sales team. ➣ Managed online inventory and documented details of inquiries, comments, and complaints.

Hixson, Tn