Scott O'Neal Email & Phone Number

Louisville, KY, US

Louisville, Kentucky, United States

• Project leader—communications strategy, stakeholder management, writing/editing, brand design. Leadership role in process and system evaluation/enhancement, mentoring and coaching, cross-functional partnerships and.
• Managed 94 communications projects and delivered 504 materials in first eight months in role,
• Executed team’s largest project before first anniversary, earning “best in class” moniker for method and quality.
• Reduced average project completion time from 104 days to 59 days in under two years.
• Served as VP chief of staff for mission/vision development, leadership initiatives, town halls, change management.

Louisville, Kentucky Area

• Owner of end‐to‐end communication projects to optimize and promote AI and digital channels – provider experience, feedback analysis, change management/promotional campaigns, technical writing, marketing, executive.
• Launched new AI voice platform and online portal migration, leading communications and user experience for IBM Watson virtual agent handling 1.2M calls/month and transitioning 50K offices to online self‐service portal.
• Developed communications project management tool, increasing team efficiency, transparency and visibility, while demonstrating work value and volume over time and deepening leadership insights and prioritization.
• Earned STAR award for emergency preparedness program, directing campaign and all-site training, boosting awareness and participation, reducing evacuation from >25 min. to <10 min., becoming best practice for other sites.

Columbus, Ohio Area

• Seat highly matrixed to 20 departments to create and maintain 650+ documents and 40+ training videos, tutorials, and presentations. Corporate communications and change management SME for enterprise web and print.
• Crafted strategy and omnichannel communications to reach 1M+ plan participants supporting major Ohio state pension reform and healthcare program redesign, delivering simplified messaging to reassure and compel.
• Conceived, built and deployed SharePoint reference “wizard” for frontline staff that increased their accuracy and reduced errors and handle times during a period of unprecedented call volume and customer uncertainty.
• Supported enterprise business process redesign and user acceptance testing as subject matter expert and tester.
• Led Knowledge Base Team, frontline staff responsible for maintenance and enhancement of organizational knowledge base, and served officially as a mentor for coaching new Member Services associates during their first.

Columbus, Ohio, United States

Senior representative delivering counseling services by phone, email, and electronic message to pension system members and recipients making life-path decisions regarding their retirement pension benefits and health care, and serving as mentor for new Member Services employees and those in the career advancement process.Represented Member Services as a.

Louisville, Kentucky, United States

Assistant to Associate Dean, administering and evaluating coursework, maintaining records of student performance in Excel and eCampus learning database, and facilitating communication between professor, students, and other staff persons.

Louisville, Kentucky, United States

Senior representative in a local financial center, responsible for handling customer banking transactions, resolving customer issues and conflicts, maintaining customer relationships, and ensuring compliance with all policies and procedures.- Recognized regularly as regional top-performer for retail sales, even though only part-time.- Coached/trained new.

Bachelor Of Arts - Ba, 4.15 Gpa

Activities and Societies: Summa Cum Laude; Student Counsel President

Master'S Degree, Theology/Theological Studies