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Scott O'Neal Email & Phone Number
Manager IT Recording Systems
at
Teleperformance, USA
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✓ Verified Jul 2026
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Profile completeness 86%
Current company
Role
Manager IT Recording Systems
Location
Lancaster, Ohio, United States
Who is Scott O'Neal? Overview
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Quick answer
Scott O'Neal is listed as Manager IT Recording Systems at Teleperformance, USA, based in Lancaster, Ohio, United States. AeroLeads shows a matched LinkedIn profile for Scott O'Neal.
Scott O'Neal previously worked as Airspace Control and Warning Systems at United States Air Force and Director of Client Services at Callcopy Inc.. Scott O'Neal holds Associates, Applied Science Air And Space Operations Technology from Community College Of The Air Force.
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Email format at Teleperformance, USA
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Teleperformance, USA
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Profile bio
About Scott O'Neal
Scott O'Neal is a Manager IT Recording Systems at Teleperformance, USA.
Current workplace
Scott O'Neal's current company
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Teleperformance, Usa
Website
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4 roles
Scott O'Neal work experience
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Manager It Recording Systems
• Manage a team of Recording System Support engineers which encompasses hiring, training, evaluating, scheduling on-call rotations, task assignment, and coordinating personnel HR related matters.• Monitoring and assigning tickets from the Service Support Request queue• Design, install, and document the configuration of the Nice Uptivity call recording systems to include active, passive and hybrid recording integrations• Tier 3 support of all installed recording systems in the TPUSA environment• Design, implement, configure, and support network tapping solutions using IXIA’s Network aggregators and NetOptics copper and optical taps• Work with Network Engineers to create and configure Cisco network span ports when tapping is not applicable• Coordinate with internal Avaya and Genesys telecom teams as needed for recording integrations• Coordinate with Desktop Engineers for the configuration and deployment of the screen recording software to the agent workstations• Provide Training to sister companies and collaborate on recording systems best practices• Manage vendor support relationships, maintenance contracts, and licensing• Equipment Procurement for recording system projects or upgrades• Coordinate the deployment of Window updates and Security patching to the Recordings Systems environment to include 300+ servers running MS Windows Server 2008, 2012, and 2016• Review and document client recording and retention requirements in accordance with their contractual requirements in order to insure recording % SLAs are achieved and recordings are stored for the expected time period• Developed enhanced reporting of call recording within the organization to insure recording SLAs are being met and to provide near real time alerting of possible recording issues.
Airspace Control And Warning Systems
Retired after 21 years of service on 31 December, 2014.
Dec 1993 - Dec 2014
Director Of Client Services
Jul 2009 - Jul 2011
3 education records
Scott O'Neal education
Associates, Applied Science Air And Space Operations Technology
Community College Of The Air Force
Bachelor'S Degree, Business Information Systems
Indiana Wesleyan University
Associates In Applied Science, Computer Technology
FAQ
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Quick answers generated from the profile data available on this page.
What company does Scott O'Neal work for?
Scott O'Neal works for Teleperformance, USA.
What is Scott O'Neal's role at Teleperformance, USA?
Scott O'Neal is listed as Manager IT Recording Systems at Teleperformance, USA.
Where is Scott O'Neal based?
Scott O'Neal is based in Lancaster, Ohio, United States while working with Teleperformance, USA.
What companies has Scott O'Neal worked for?
Scott O'Neal has worked for Teleperformance, Usa, United States Air Force, and Callcopy Inc..
How can I contact Scott O'Neal?
You can use AeroLeads to view verified contact signals for Scott O'Neal at Teleperformance, USA, including work email, phone, and LinkedIn data when available.
What schools did Scott O'Neal attend?
Scott O'Neal holds Associates, Applied Science Air And Space Operations Technology from Community College Of The Air Force.
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