Scott Oxendine Email & Phone Number

Kanata, Ontario, Ca

Dallas, Texas, Us

Responsible for teams that provided consulting and managed services to customers along with operations support for Pointe Smart's SaaS products and internal infrastructure. Success in this role, required proficiency and execution in the following disciplines. Service Evangelism and Sales Support• Articulated company capability and accomplishments to prospective clients.• Developed and presented targeted technology demonstrations.• Assessed and translated customer needs into requirements, scope, and work estimates.• Prepared and presented proposals to prospective customers.• Calculated and delivered ROI for sold and unsold projects.• Built project estimation tools to validate profitability and minimize quote turnaround time.• Managed the creation of a suite of SharePoint solutions for demonstration to prospective customers.• Individually contributed a SharePoint application for platform demonstrations.Delivery of Consulting Services, Managed Services, and IT Operations• Managed customer satisfaction, contract consumption, and project budgets for multiple simultaneous deliveries.• Managed Microsoft SharePoint solution development, governance, and support services.• Managed Microsoft Office 365 migration and administration services.• Managed public and private cloud implementation services and operations.Resource (or Team) Management• Directed efforts of team through project assignments, utilization planning, and task tracking rhythms during weekly staff meetings, triages, and project specific daily standups.• Defined strategic resource and skill mapping, assigned specialties, and managed skillset attainment through monthly 1-1 career development conversations.• Regularly conducted interviews and evaluated talent for contract or hire.• Evaluated infrastructure capacities against managed services pipeline to insure service availability.• Achieved Microsoft Silver Midmarket Solution Provider Partner status through team certification successes.

Dallas, Texas, Us

Senior consultant on a project to move a customer to a private cloud infrastructure and re-platform and connect 100+ branches.• Led technical aspects of on-site branch deployment efforts.• Designed branch server, configuration, provisioning, deployment, and workstation upgrade processes.• Defined implementation, policies, and communications for each branch migration event.• Accelerated deployment schedule by three months, thereby, saving $252,000.• Built private cloud infrastructure on Windows 2012 Hyper-V utilizing DataCore storage virtualization, migrated Active Directory, and implemented new AD Sites & Services topology.• Assisted customer with Exchange Online migration.

Redmond, Washington, Us

Worked in all aspects of delivery and operations within Microsoft Testing Services.This included designing, deploying and maintaining perpetually evolving enterprise capable datacenters intended for testing the performance of multiuser software applications. The need to account for, design for, and diagnose secure, high volume server to server and server to storage communications was continual. Working knowledge of most major enterprise devices and systems was required as these would be repeatedly configured, deployed, diagnosed, and modified, in test environments intended to replicate entire enterprise and consumer application infrastructures. This included: • EMC, HP, Hitachi, NetApp, and Xiotech, storage arrays • Cisco and Brocade fabric switching networks • F5 BigIP load balancers • Shunra WAN emulators • HP, Dell, Unisys, and IBM servers • All Microsoft operating systems and applicationsEngineered to be separate from all other Microsoft datacenters, networks, and support resources, the Services Labs required designing, implementing, and maintaining most IT networking services along with securely segmenting multiple customer environments that could be accessed locally or remotely.Many processes required custom development and tooling such as automated deployments, engagement management, inventory, and configuration documents. C#, VB, VBScript, VBA, T-SQL, and JavaScript were primarily used in most development activities.Paramount within engagements were consultative discussions intended to determine customer objectives and needs, perform root cause problem analysis, transfer knowledge, and impart best practices adoption.Messaging of the service capability to customers and the Microsoft community was frequent and in many forms including customer facility tours, pre-engagement discussions, service evangelism, and technical presentations.

Us

Technical Support Engineer, Product Support Services - MessagingAs a contractor, provided support to IT organizations running Microsoft Mail Server and Microsoft Exchange Server environments. On both products, specialty areas were server performance, disaster recovery, and replication.Technical Support Engineer, Lotus SmartsuiteProvided support to end customers on all Lotus Smartsuite applications, which included Lotus Organizer, Lotus 1-2-3, Lotus Ami Pro, Lotus Approach, and Lotus Freelance.

Education record

Education record