Scott P. Email & Phone Number

Stamford, Ct, Us

Manhattan, New York, United States

• Conduct quality assurance audits for clinical, and non-clinical staff performance, with 1:1 coaching for performance improvement• Develop performance metrics for clinical/non-clinical staff • Create training and education content for Hospice, and Palliative Care programs • Manage complex care patients for the contracted Independent Physician Association (IPA) vendors • Create, and manage presentation content for the departmental clinical initiatives, and lead the monthly Medical Affairs Initiatives Committee (MAIC) meetings • DEI Council committee member, and member of We Honor Veterans (WHV) work group • Data analytics, and reporting • Project Management

United States

• Developed training and education content for presentations, corporate communications, and e-newsletter messaging • Created Standard Operating Procedures (SOP’s), training videos, post-training polls, and surveys• Facilitated trainings utilizing e-learning webinar platforms, LMS, classrooms, and off-site training facilities• Collaboratively developed training initiatives aligned with medical management goals, and new metrics for improving performance amongst high-performing providers • Conducted new hire onboarding through skills and technology training, and streamlined the onboarding process for driving new hire readiness from 3 months to 1 • Created new training for Guam providers, outlining processes and procedures for VA programs, which drastically reduced denied claim volume, while increasing provider revenue• Created specialized “Skilled Home Health,” and "In-Home Respite Care" training for Dept. of VA clinicians, increasing training attendance by 30% (2021); decreased denied claims by 56%; increased provider revenue, and improved specialty provider relationships• Created the VA "Living Donor Transplant Program" training for nationwide transplant center specialty providers• Created an auditing process for ensuring content relevancy for live, and on-demand trainings, public-facing website content, and training collateral• Recipient of (12) senior leadership "TriWest Employee Recognition" awards for performance excellence during 2020 - 2021• Peer nominated special events coordinator, and morale committee team member

New York City Metropolitan Area

• Transitioned outsourced vendor administered behavioral health programs to in-house management• Developed a network of behavioral health providers, and conducted provider evaluations utilizing key performance indicators, and innovative metrics• Compiled reports highlighting medical provider network growth, while focusing on high-performing providers• Negotiated provider service reimbursement contracts, provider credentialing database management, and created Standard Operating Procedures (SOP) for tracking departmental workflows

Phoenix, Arizona, United States

• Patient care advocate who triaged ALS cases for medication appropriateness and level of urgency for ensuring the removal of barriers for receipt of time-critical medication that slows the ALS degenerative effects and neuromuscular decline• Established weekly team meetings to expeditiously evaluate and improve care services, and facilitate better communication between multidisciplinary care teams, specialty pharmacies, and financial entities • Enhanced patient and caretaker experience through improved medication access and care delivery, while increasing patient referrals by 35%

United States

• Coordinated/managed statewide blood collection events with businesses, hospitals, universities, and high schools• Supervised phlebotomy staff at blood collection events• Analyzed post-collection efforts, and prepared narrative reports highlighting collection activity • Provided staffing recommendations for future collection initiatives

United States

• Captured x-ray fractures, and categorized imaged results using hi-definition imagery for radiologic review

United States

• Reviewed high-dollar, non-network claims >$100k for cost appropriateness, and negotiated fee for service reimbursements, utilizing U&C methodology for surgeries, IP hospital stays, rehab services, dialysis, skilled services, transplants, and specialty medications• Created provider reimbursement payment proposals for professional services rendered, saving client payers >$1,300,000 (Average discounts >14.7%; paid in <3 days)• Identified >$350,000 in misapplied funds, and >$275,000 in lost funds (Fiscal year 2012)

United States

• Created innovative training programs for clients and new hires, including “Train the Trainer” for newly hired trainers• Developed training content, user guides, handouts, and product specification/fact sheets• Developed new training initiatives, and strategic marketing strategies• “Brand Ambassador” attendance at trade shows, conventions, and business mixers to promote company products and services, increase brand awareness, and ensure above-average customer satisfaction ratings, while enhancing company loyalty, and increasing brand preference

United States

• Developed marketing strategies, and managed campaign fulfillment• Designed marketing collateral, company newsletter, sales brochures, banners, posters, subscription cards, and specialized marketing materials• “Brand Ambassador” at trade shows, conventions, and business mixers to promote company products and services, increase brand awareness, and ensure above-average customer satisfaction ratings, while enhancing company loyalty, and increasing brand preference

High School, General Studies

Business Administration, Marketing

Business, Management, And Marketing