Scott P. Email & Phone Number

Stamford, CT, US

Manhattan, New York, United States

• Conduct quality assurance audits for clinical, and non-clinical staff performance, with 1:1 coaching for performance improvement
• Develop performance metrics for clinical/non-clinical staff
• Create training and education content for Hospice, and Palliative Care programs
• Manage complex care patients for the contracted Independent Physician Association (IPA) vendors
• Create, and manage presentation content for the departmental clinical initiatives, and lead the monthly Medical Affairs Initiatives Committee (MAIC) meetings
• DEI Council committee member, and member of We Honor Veterans (WHV) work group

United States

• Developed training and education content for presentations, corporate communications, and e-newsletter messaging
• Created Standard Operating Procedures (SOP’s), training videos, post-training polls, and surveys
• Facilitated trainings utilizing e-learning webinar platforms, LMS, classrooms, and off-site training facilities
• Collaboratively developed training initiatives aligned with medical management goals, and new metrics for improving performance amongst high-performing providers
• Conducted new hire onboarding through skills and technology training, and streamlined the onboarding process for driving new hire readiness from 3 months to 1
• Created new training for Guam providers, outlining processes and procedures for VA programs, which drastically reduced denied claim volume, while increasing provider revenue

New York City Metropolitan Area

• Transitioned outsourced vendor administered behavioral health programs to in-house management
• Developed a network of behavioral health providers, and conducted provider evaluations utilizing key performance indicators, and innovative metrics
• Compiled reports highlighting medical provider network growth, while focusing on high-performing providers
• Negotiated provider service reimbursement contracts, provider credentialing database management, and created Standard Operating Procedures (SOP) for tracking departmental workflows

Phoenix, Arizona, United States

• Patient care advocate who triaged ALS cases for medication appropriateness and level of urgency for ensuring the removal of barriers for receipt of time-critical medication that slows the ALS degenerative effects and.
• Established weekly team meetings to expeditiously evaluate and improve care services, and facilitate better communication between multidisciplinary care teams, specialty pharmacies, and financial entities
• Enhanced patient and caretaker experience through improved medication access and care delivery, while increasing patient referrals by 35%

United States

• Coordinated/managed statewide blood collection events with businesses, hospitals, universities, and high schools
• Supervised phlebotomy staff at blood collection events
• Analyzed post-collection efforts, and prepared narrative reports highlighting collection activity
• Provided staffing recommendations for future collection initiatives

United States

• Captured x-ray fractures, and categorized imaged results using hi-definition imagery for radiologic review

United States

• Reviewed high-dollar, non-network claims >$100k for cost appropriateness, and negotiated fee for service reimbursements, utilizing U&C methodology for surgeries, IP hospital stays, rehab services, dialysis, skilled.
• Created provider reimbursement payment proposals for professional services rendered, saving client payers >$1,300,000 (Average discounts >14.7%; paid in <3 days)
• Identified >$350,000 in misapplied funds, and >$275,000 in lost funds (Fiscal year 2012)

United States

• Created innovative training programs for clients and new hires, including “Train the Trainer” for newly hired trainers
• Developed training content, user guides, handouts, and product specification/fact sheets
• Developed new training initiatives, and strategic marketing strategies
• “Brand Ambassador” attendance at trade shows, conventions, and business mixers to promote company products and services, increase brand awareness, and ensure above-average customer satisfaction ratings, while enhancing.

United States

• Developed marketing strategies, and managed campaign fulfillment
• Designed marketing collateral, company newsletter, sales brochures, banners, posters, subscription cards, and specialized marketing materials
• “Brand Ambassador” at trade shows, conventions, and business mixers to promote company products and services, increase brand awareness, and ensure above-average customer satisfaction ratings, while enhancing company.

High School, General Studies

Business Administration, Marketing

Business, Management, And Marketing