Scott Perry Email & Phone Number

• Manage client requests for support, including database support, virtual Windows servers, and network troubleshooting.• Provide technical assistance and guidance to resolve client issues promptly and effectively.• Collaborate with colleagues to ensure the availability and performance of virtual Windows servers.• Maintain and monitor network infrastructure to ensure reliability and security.

Colorado Springs, Colorado, United States

Plano, Texas

Daily network security tasks relating to the transition of firewalls into operational supportOverall life-cycle, maintenance, and migrations of firewall services within the leveraged firewall service infrastructure environmentWork primarily with Cisco, CheckPoint, Juniper, Palo Alto, and SonicWALL firewall products in order to help design, confirm, determine, upgrade and/or troubleshoot firewall traffic flows and transition activitiesEngage vendor for Maintenance Contract Renewals processing when neededPerform specific tasks relating to the transitioning of firewalls into operational supportEnsure configuration on new firewall meets all standards and meets compliance requirements

Dallas/Fort Worth Area

Plano Texas

Provide support during critical network issues as well as managing a case load of lower critical issuesMonitor and manage the health of assigned customer organizationsRespond to outage notifications and break/fix ticket requestsMentor Service Desk technicians in various core technologies and support methodsEnsure service level compliance for all customers and service levelsEngage customer and internal resources to avoid/proactively identify systems related issuesWork cross functionally to contribute to customer successCoordination on problem analysis and providing RCA.Plan, execute and report Availability, Performance & Capacity managementCoordination with vendor / Service provider for problem resolutionChange Impact analysis and Change coordination

Dallas/Fort Worth Area

Develop strategy for Firewall Service to be offered to customerManaged small team to manage customer firewallsDevelop policies and procedures for Firewall Services departmentManage the firewall deployment, rules migrations, and firewall administrationDocumented customer infrastructure Develop and implement new strategies to streamline the sales processDesigned and integrated network monitoring and central management devicesAudit managed firewalls for security vulnerabilitiesDevelop migration plans to migrate to new firewallsDesigned integration with Masergy UES devicesReviewed Network Security devices to maintain best security offeringDevelop future plans for security offeringWorked with Fortinet, Cisco, Palo Alto, Juniper security devices

Dallas Tx

Designed network for new POD structure for easy replication and deploymentResearched technology for new designRedesigned existing network to utilize existing hardwareManaged firewalls, VPN and all connections coming to our firewallDesigned third Data Center for BDR and redundancyDeployed new network in Las Vegas Managed all network resourcesManaged three Data CentersProviding installation, upgrade, maintenance and administration on network environmentsCreate process and procedures in order to troubleshoot Network issues. Make recommendations on improvements to those process and procedures.Participate in maintenance activitiesOperate the backup and monitoring systemsImplement IT policies and proceduresImplement security procedures and facilitate audits, deploy encryption systems, and all host security systemsManage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.Create required reports in response to business user needs

Dallas/Fort Worth Area

Virtualization projects migrating servers to virtual hostsPlanned, Designed and implemented projects on server migrationManage virtual servers on VMware and Hyper-V platformsProviding installation, upgrade, maintenance and administration to client server and network environments Create process and procedures in order to troubleshoot and resolve PC, Server and Network issues. Make recommendations on improvements to those process and procedures. Work with and take direction from Lead Engineers and Executive Management Team. Assist with network implementations and projects at the client site when the Lead Engineer is not physically available. Troubleshoot and resolve server and network outages and connectivity issues.

Secure Voice, Video, and Data via Satellite CommunicationsProactive Communications is an all-conditions Satellite Communications (SATCOM) Provider with worldwide service-delivery capabilities, even in harsh environments such as war zones. The VSAT network we designed and operated in Iraq to support U.S. forces and the Iraqi Ministry of the Interior is the world’s largest secure SATCOM Voice over Internet Protocol (VoIP) installation in the world. Our all-conditions capabilities also make us well-suited for disaster recovery communications, as well as a broad range of Enterprise IT solutions.

Bs In Information Technology, Cyber Security Technology

Bachelor of Science in Information Technology Concentration in Cyber Security Technology

Diploma, General Studies