Providing assistance to organizations on strategy, marketing, financial management/performance, leadership. Assistance provided to the Salvation Army - Harbour Light facility, Take a Hike - Youth at Risk Foundation, Salvation Army - Vancouver Community and Family Services. Similar focus to volunteer work performed in overseas volunteer roles - see below.

Square One is an innovative provider of home insurance designed to meet the needs of modern Canadians. Square One sells and services its policies by telephone and online, reducing complexity and passing on savings to its policyholders. www.squareoneinsurance.ca.

Protecting consumers and encouraging a fair marketplace in British Columbia- Improving Consumers' Ability to Make Informed Decisions- Reducing the Incidence of Marketplace Violations- Building Trust with Consumer Protection Stakeholders- Fostering a High Performance Organization

Providing consulting and advisory services to the financial services/credit union industry

Senior Vice President and Chief Operating Officer Responsible for all operating areas: BCAA Insurance Corporation and Agency, 28 stores, two call centres, Road Assist, Travel, Marketing, Customer Management and Membership divisions. Key responsibilities focused on strategic planning, revenue and profitability, product & marketing, customer management, employee development, and sustainability. BCAA is the largest organization of its kind in B.C., now with more than 1 million members,1000 FTE, gross annual sales of more than $400 million from its focus on risk-based products - home, auto, travel insurance and roadside assistance.Key achievements:• As senior operations executive, took BCAA to record levels of membership, policyholder count, revenue, profitability, and employee engagement. BCAA was four times consecutively among the 50 best employers in Canada 2006-2009 as measured by Hewitt/Globe and Mail research. • Leading BCAA Insurance to record performance with Insurance Company profitability significantly above Canadian peers and outstanding retention and customer service results as reflected by two JD Power Awards 2008, 2009. • Acting as Executive Sponsor for BCAA Customer Experience strategy. Specific focus on a foundation of values-based leadership and coaching. • Leading BCAA’s Environmental Sustainability vision and strategy; Optimization – Innovation – Advocacy. BCAA was the first auto club in the world to audit its greenhouse gas emissions and commit to a reduction strategy.

Offering marketing, development, and commercial financial planning services.

In a progression of positions, I established my expertise in risk-based products, team leadership, staff development, marketing, and sales development