Provide reseller and Level 2 technical support of all software products developed and sold by Idealpos Solutions. These products include :- Idealpos software installed on Windows-based POS terminals or desktop with underlying SQL Server and Microsoft Access databases. This software provides a POS interface and/or back office interface, and contains core sales, stock management and reporting functionality, as well as various modules available by license for such services as EFTPOS interfaces (eg. Oolio Pay, Linkly, Vault, Tyro etc.) Accounting interfaces (e.g. MYOB, Xero etc.), Gaming interfaces (eBet, MaxGaming etc.), Restaurant table ordering etc. - Idealpos mobile apps such as Pocket Pad, for restaurant table ordering and Pocket Stock for stock management.- online interfaces to e-commerce platforms such as Woocommerce.Support includes :- assisting resellers with installing, configuring or troubleshooting problems with the software, and it's interface with the mobile apps and third-party applications mentioned above, hardware devices (e.g. barcode scanners, scales and EFTPOS terminals) and other terminals (through peer-to-peer networking). - communication with resellers via e-mail or phone communication and Team Viewer access to POS terminals and desktops on site.- assisting with investigating issues escalated from Level 1 direct customer support to Level 2 support- escalating issues to the development team where necessary and working with them by providing findings from investigation, and testing bug fixes.

Responsibility for the high level database administration, advice and technical troubleshooting relating to the Ipswich Library’s databases and applications. These applications included the Library Management System (LMS), Sirsidynix Horizon, complete with relevant tools to support reporting and statistics as well as applications to manage public access to library internet, printing and photocopying services (Pharos Uniprint Suite). The library has a strong Internet presence and this role supported the development and maintenance of the library web catalogue (Bibliocommons) and the Picture Ipswich digital collection of historical images (ArchivalWare). The Horizon LMS included a Sybase database on a HPUX Unix Server, and several client applications on Windows desktops. Many of the other library applications such as Pharos and Archivalware, used servers running Windows Server and Microsoft SQL Server databases. During my employment, Ipswich Libraries had three branches at Ipswich Central, Redbank Plains and Redbank Plaza, as well as a Mobile Library service.

Responsibility for the high level database administration, advice and technical troubleshooting relating to the Ipswich Library’s databases and applications. These applications included the Library Management System (LMS), Sirsidynix Horizon, complete with relevant tools to support reporting and statistics as well as applications to manage public access to library internet, printing and photocopying services (Pharos Uniprint Suite). The library has a strong Internet presence and this role supported the development and maintenance of the library web catalogue (Bibliocommons) and the Picture Ipswich digital collection of historical images (ArchivalWare). The Horizon LMS included a Sybase database on a HPUX Unix Server, and several client applications on Windows desktops. Many of the other library applications such as Pharos and Archivalware, used servers running Windows Server and Microsoft SQL Server databases. During my employment, Ipswich Libraries had three branches at Ipswich Central, Redbank Plains and Redbank Plaza, as well as a Mobile Library service.

Remote software support for Brisbane Airport and other airports in Asia Pacific region. Assisted with upgrade of AIMS/FIDS system in Adelaide Airport to a new release. During remainder of employment, managed database migration and software testing for upgrade of AIMS/FIDS system in Darwin Airport. Main support contact during Brisbane Airport's transition to a new airport management/flight information display system provided by alternate vendor.

Member of two-man, on-site, full-time support team at Brisbane Airport, providing mission-critical system administration, hardware/software support and maintenance to the AIMS (Airport Information Management System) and FIDS (Flight Information Management System). The core of these systems included an Oracle database on Unix servers (most recently Redhat Linux during my employment). Clients included several hundred flight display devices (most recently Linux during my employment) and associated peripherals, flight operations software running used by airport and airlines operations on Windows workstations. This required interaction with many members of the airport community including Brisbane Airport Corporation, Airlines, Retailers, Government Departments and other Contractors for airport services. I participated in a 24/7 on-call roster to support AIMS/FIDS systems in various locations throughout Asia/Pacific, including Brisbane, Sydney, Canberra, Darwin, Rockhampton, Avalon, Auckland and Singapore airports.

Member of two-man, on-site, full-time support team at Brisbane Airport, providing mission-critical system administration, hardware/software support and maintenance to the AIMS (Airport Information Management System) and FIDS (Flight Information Management System). This required interaction with many members of the airport community including Brisbane Airport Corporation, Airlines, Retailers, Government Departments and other Contractors for airport services. I participated in a 24/7 on-call roster to support AIMS/FIDS systems in various locations throughout Asia/Pacific.

Assisted with hardware/software maintenance duties for the Flight Information Display System (FIDS) and initial installation and configuration of Terminal Information Management System (TIMS) at Brisbane Airport. This was on a casual, contract basis until I was employed full-time.