Started from the ground up a small business specializing in Security, Surveillance, Data Network and A/V systems. + Developed new business through networking and building relationships + Conducted bookkeeping and administrative duties. + Hired and trained new employees + Responding to customer inquiries, developing a solution that meets their needs. + Lead the installation team in completing the project in a timely manner.

As a Lead Sales/Technician the largest ADT dealer in the country I sold and installed residential and small commercial security systems. + Was awarded as one of the top salesmen in the company with a Superstar trip to Cancun in 2010. + Held an average up-sale of over $900, the company wide average was $325. + Up-sold security products to further protect the customers home or business. + Assisted Field Sales Manager with scheduling, inventory and daily office duties. + As the Lead Sales Technician I helped turn around one of the lowest performing branches in the company to the top performing branch in the region. + Trained all new Sales Technicians. + Trained in the installation of GE Simon 3, Simon XT and Concord Panels.

Create new market share by selling ADT products and services to new local commercial customers.Sold additional products and services to existing accounts that continued to present new sales opportunities. Sold add-ons, amend, and convert existing customer systems to meet the customers' expectations.Renewed existing customer agreements.Identified prospects utilizing creative lead-generating techniques and maintain productive working relationships with existing customers.Utilized approved marketing materials to include the Commercial Model Sales Call process to present sales presentation and proposal to prospects, assuring the customer understands our value proposition, positive features, benefits and advantages of our products and services over those of the competition. Independently established call plans and customer follow-up strategies and tactics, and consistently apply time and territory management techniques.Follow up with prospects.Maintained an in-depth knowledge of complete line of products/services and customers' issues and needs through in-house training and reading/research.Obtained referrals and work with Centers of Influence.Process work order and complete all paperwork in accordance with approved and standardized procedures.Conducted post installation follow-up by contacting customer, ensuring commitments were met and affirming customer satisfaction once the customer has been in service.

and maintaining video surveillance systems throughout the district. + Independently installed both analog and digital Axis network cameras into a Cisco network. + Troubleshoot issues with all audio and visual equipment as needed. Installed and repaired intercom door entry systems and ran all the wire for the systems. + Installed presentation systems in classrooms which consisted of smart boards, video projectors and sound systems. + Installed approximately 75 ceiling mounted video projection systems, ran all wiring to a wall mounted video input jack and connected the systems in to the network.

Conducted video surveillance for the national insurance fraud investigation company on individuals suspected of committing worker’s compensation fraud. + Documented all activity on videotape and formulated accurate and comprehensive reports outlining relevant facts of the investigation. + Collected accident scene information and processed witness statements from doctors and the suspect’s associates. + Observed and documented claimants performing activities that were ruled out by injuries stated in a workers’ compensation claim.

Monitored and apprehend shoplifters utilizing floor and video surveillance. + Installed additional cameras for new investigations and implemented product loss prevention programs for the store and employees. + Investigated cases of internal employee theft through personnel sales records and video surveillance. + Organized and analyzed all operational shrink data and created safety programs to reduce workers compensation and general liability claims.

Traveled the Midwest and to New York City to investigate claims of insurance and worker’s compensation fraud. Conducted video surveillance from my vehicle and documented findings for possible prosecution and claim rejection. + Use and installed covert cameras as needed for investigations. + Maintained licensing and continuing education requirements required by states. + Used available company databases to search to obtain background information on claimants and witnesses.