Cartus is the trusted industry leader, guiding clients through thousands of corporate relocation programs, large and small, unique and complex. My promise is to understand your goals and put ideas into action – whenever, wherever your relocation program is headed.

Crown is a global company with a multi-cultural workforce dedicated to service excellence. We help corporate businesses manage their mobile workforce. I partner with clients to ensure their relocation and mobility programs are optimized for success. My key priority is to provide strategic continuous improvement initiatives including, policy consultation, program management, service delivery and expenditure management.

Manage portfolio of 40 corporate clients with estimated annual revenue of over $1.5M. Primary responsibilities: • Client Relationship Management: Build strong, thriving partnerships with key client stakeholders and earning their trust and loyalty through quality performance. Lead face to face meetings with corporate clients• Team Leadership: Manage team targeting premier customer satisfaction. Complete performance reviews on staff. Recognition of high performers. Identify poor performers. Develop action plan for each including 9 box evaluations• Incremental Revenue Growth: Identify and capture growth opportunities resulting in increased revenue• Business Planning: Developing and delivering presentations and information on performance and services for clients• RFI/RFP: Participate in contract review, presentation, negotiation and extensions• Client Consultation – Lead and Assist clients in development of their Corporate Mobility Policy and proactively discuss our service solutions• Service Delivery: Design and oversee delivery of customized and cost effective employee mobility programs for several corporate clients• Internal Revenue: Monitor reports regularly and identify and investigate anomalies and prepare action plan as required• Analytic Reporting: Volume, Financials, Services and Performance Measurement direct to corporate client customers• Problem Solving: Resolve issue escalations internal and external• Client Facing: Attend company events with key corporate client contacts and prospects

• Leadership of team performance including meeting customer satisfaction targets• Approve financial transactions • Report Analytics to Account Managers: Financials, Services and Performance Measurement.

• Subject matter expert and primary resource for real estate transactions• Act as first escalation point for team issues• Liaise with client on issues, recommendations• Appraisal & Home inspection review to set Guarantee Price on residential homes• Responsible for Negotiating offers on real estate properties in unsold inventory• Oversee Property Management and Maintenance on vacant properties