Scott Harper Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

• Objective of my role was to project manage and execute the opening of all new Taco Bell restaurant’s in NZ with:
• Responsibility to lead the NZ and AU restaurant management teams in America in order to learn allaspects of launching the Taco Bell brand in a new international market;
• Leading the team to be ranked #1 and #2 across all Taco Bell international KPI’s during brand immersionexperience at Taco Bell head office in California;
• Successfully delivering 13 restaurant openings to date, with responsibility for all aspects of running a successful business including new product development, supply chain, recruitment, training and IT;
• Part of the team who delivered one of Taco Bell Internationals biggest opening to date across all marketsglobally;
• Responsibility for implementing Ops business improvements, including the role out of several new systems including time & attendance, inventory management and Online learning platform.

Auckland, New Zealand

• Field based coaching role providing training and operational support to restaurant management teams across New Zealand;
• Working with Area Managers to identify operational performance gaps within their business, then developing action plans focused on training, leadership development and operational audit compliance (ROCC);
• Played a significant part in delivering an increase in operational audit (ROCC) compliance, achieving an increase of 16% to 68% overall At Standard result across the companies 100 restaurants in one year;
• Supported the Area Manager (Area 2 Sth & West Akl) achieve an overall business rating of 4.5 out of 5; highest achieving area in the company, this was achieved through coaching Restaurant Mangers to deliver their KPI’s;
• Delivered operational support on new projects and initiatives across the business including KFC Delivery, Health & Safety Lead programme rollout and new KFC Cooks training assessments roll-out;
• As required providing cover and seconded into various Area Manager roles, with overall responsibility for up-to 10 restaurants which include performance management, P&L, recruitment, sales growth, operational audits.

Auckland, New Zealand

• I started at SKYCITY in the newly created role of Operational Training Coordinator with a focus on operational training across the diverse Food & Beverage portfolio. After one year in the role I was promoted to.
• Facilitation and project management of SkyCity’s blended induction training; working with SME’s to create and deliver department specific content in an engaging and fun way to help facilitate a positive change in.
• I have achieved a positive 96% evaluation rating based on feedback from over 1600 employees that completed the induction training;
• Creation, project management and delivery of The Journey, SkyCity’s award winning pre-employment training program, facilitating 15 programs, training 76 delegates with 47% of attendees being offered roles at SkyCity;
• Facilitating SKYCITY’s portfolio of workshops which include - Customer Service, Effective Communication, Train The Trainer, Time Management, Barista School, Wine Tasting, Sales Techniques and Microsoft Excel;
• Working with and managing external suppliers to fill any specific skills gaps in the Food & Beverage portfolio or communications training;

Auckland

• Field based coaching role looking after 35 sites across New Zealand:
• Auditing and coaching sites on Z’s food offer standards, this included food safety, health & safety and customer service;
• Identified and targeted sites with growth potential and delivered a 50% increase in overall food & coffee sales;
• Working with the Z’s Retail Business Development Managers and Franchisees to identify growth opportunities within their businesses, looking at staff productivity and lowering food costs;
• Coaching employees to create a cafe style atmosphere in their sites whilst developing and training new team members on all aspects of what it takes to be a great Barista at Z;
• I was one of two nationwide coaches to have their contract extended beyond the initial 6 month period, this was achieved by hitting targets, positive feedback and the close relationships that were built across my area.

Auckland, New Zealand

• The role was to deliver internally focused communications to 62 stores nationwide and to engage the support office & warehouse teams:
• Coordination of all internal store communications including responsibility for the store broadcast system;
• Designing the in-store promotions and event communications in collaboration with the Marketing Team;
• Ensuring consistency of language and look and feel of all internal communications;
• Maintenance of marketing communications database;
• Planning, design and distribution of company newsletter reaching employees nationwide.

London, United Kingdom

• Various roles within in the Support office, field & site based positions at PizzaExpress one of the UK’s largest casual dining groups:
• Communicating with over 10,000 employees across 400 restaurants, working with the Central Operations Team and Company Directors to ensure key messages are pitched appropriately and delivered company wide;
• Creating and designing in-house engagement plans from concept to design and delivery;
• Key member of the Food Delivery Team responsible for troubleshooting operational pitfalls and new menu development;
• Facilitated on-line employee survey which resulted in a 81% response rate;
• Project managed and successfully delivered 3 company engagement road shows to over 1500 employees;

London, United Kingdom

• Management and development of all training materials for 389 restaurants and over 10,000 employees;
• Tasked to ensure a consistency of language, creating new and practical standards for our teams to use in-house;
• Working with the Food Innovation and Marketing teams to produce training and engagement materials to ensure all new menus were launched successfully across the business at a rate of 4 per year;
• Developing courses and innovative ways of training and engaging with employees.

Edinburgh, United Kingdom

• Ensuring all company standards are followed in the restaurant by the Front of House team;
• Graduating, assessing and evaluating team members on their training needs including barista skills, customer service, wine knowledge and food preparation;
• Training all new external and internal Restaurant Managers in the area to the company standards at a rate of 2 managers per month;
• Supporting Operations Managers with their restaurant training, development and running bespoke workshops for their teams.

Edinburgh, United Kingdom

• Private venture with two business partners to establish a successful and profitable restaurant in the heart of Edinburgh’s old town:
• Business turnover in year one of £210,000 rising to £235,000 in year two;
• Contribute to the marketing of the business and website maintenance;
• Manage up to 14 team members - including recruitment, performance management and training;
• Head Chef duties – includes sourcing and negotiating with suppliers, menu innovation and focusing on raising the capability of the kitchen team through training and development.

The Ultimate Trainer - National Certificate In Adult Education And Training, Adult And Continuing Education And Teaching, National Certificate (Level 5)

Intermediate, Italian Language And Literature

English, Maths, Computing, Physics, Geography, French And P.E

7 Standard Grades