Scott Roberts Email & Phone Number

Renton, WA, US

• Manage a large revenue-generating team, ensuring high-quality solutions aligned with organizational standards. Oversee 3 managers and 25 engineers, fostering a culture of excellence and mentoring team members..
• Leadership & Team Management: Successfully lead the largest revenue-generating team at the company.
• Process Improvement: Created and implemented a structured maintenance program and streamlined operational processes for enhanced efficiency.
• Technology Expertise: Implemented industry best practices for software, hardware, network applications, and cloud computing, ensuring strong security measures.
• Solution Development: Developed standardized technology solutions and templates for managing and troubleshooting technology.
• Communication and Time Management: Maintained high standards of communication and punctuality.

• Key Accomplishments:
• Team Leadership: Led a team of 13 to deliver exceptional client services.
• Client Management: Built and managed client teams to meet specific needs.
• Issue Resolution: Proactively addressed client service issues to maintain strong relationships and satisfaction.
• Performance Drive: Fostered a collaborative environment and encouraged continuous improvement to achieve high performance.
• Efficiency and Quality: Consistently achieved team efficiency and client satisfaction through strategic management and a focus on quality results.

Greater Seattle Area

• Key Accomplishments:
• Account Management: Manages large, complex accounts and teams.
• Client Relationships: Builds strong consulting relationships with high-level clients.
• Team Building: Sources and develops resources for account teams.
• Service Delivery: Coordinates effective service delivery, focusing on customer satisfaction and value creation.
• Strategy Development: Develops clients' IT strategies and budgets.

Greater Seattle Area

• Key Accomplishments:
• Business Development: Identified new business opportunities and built long-term relationships with clients in various industries.
• Client Management: Served as the focal point for client IT needs, managing escalations and teams to deliver quality services.
• Adaptability: Quickly adapted to client needs, taking on various roles such as IT manager, IT Engineer, Architect, and Project Manager.
• Business Impact: Generated $600,000/year in revenue for ISOutsource.
• Project Experience: Led various projects, including infrastructure buildouts, phone system deployments, email migrations, network refreshes, and policy development.

Renton, Washington, United States

• Spearheaded implementing and administrating all technology systems, ensuring operational efficiency and security for the foundation's critical functions.
• Led digital transformation initiatives, including migrating the foundation to Microsoft Office 365 from legacy hosted email solution.
• Maintained IT infrastructure, including website, communication platforms, and fundraising, optimizing user experience and accessibility for donors and community partners.
• Provided technical support and training for board members and staff, improving overall organizational, technological literacy and efficiency.

Redmond, WA

• Responsible for managing and optimizing IT infrastructure and systems. Deployed and administered software & hardware, managing networks, configuring servers, and ensuring system security. Oversight of large-scale IT.
• Enterprise Deployment: Led a successful Windows 7 deployment to 5,000 computers, reducing server rack count from 10 to 4.
• Cloud Migration: Deployed and administered Microsoft Office 365 for a foreign subsidiary.
• Network Infrastructure: Deployed 14 Cisco switches and 500 VOIP phones, consolidating and replacing analog lines.
• Data Center Optimization: Reduced physical server footprint by 70% through virtualization and improved cable management.
• Application Support: Managed engineering application license server, print server, and Group Policy for 5,000 computers.

Redmond, Washington

• Managed a VMWare ESX server cluster running business critical business systems
• Acted as an escalation point for technical support for a variety of different applications and systems
• Created software packages using batch and VB Script to distribute applications to multiple users
• Administered Active Directory migration of over 500 users and 550 computers

Pullman, WA

• Provide technical support for 150 faculty, staff, and PhD students.
• Maintain, troubleshoot, and upgrade individual workstations, and over 100 lab computers.

Everett, WA

• Exceeded Expectations on student worker evaluation at the end of the internship.
• Analyzed, implemented and oversaw the installation, testing, maintenance and performance of District’s systems infrastructure.
• Performed 200+ system refreshes in support of the installation of a new SAP ERP.

Bachelor Of Business Administration - Bba, Management Information Systems, General

Activities and Societies: Mu Iota Sigma, Boeing Mentorship Program

Associate Of Arts - Aa, General Studies