Scott Sanger Email & Phone Number

San Jose, Ca, Us

Washington, Dc, Us

Washington, Dc

Washington, D.C.

* Managed the group sales department of one of the nation’s premier performing arts centers.* Led a six-member team of sales professionals that handled over 2,000 group ticket orders each season, generating on average $5 million in annual sales income.* Designed and executed the group sales department’s annual marketing plan, resulted in four consecutive years of positive group sales income growth.* Managed the group sales department’s annual budget. Tracked all related income and expenses, and made necessary spending adjustments to assure that year-end budget goals were achieved.* Created and successfully implemented a team-based group sales incentive program that in its second year resulted in the highest group sales income total in the organization’s history.* Provided group sales reports to show producers and marketing managers, and provided them with insight and analysis on sales trends.* Exercised sound professional judgement and flexibility in making final decisions on how to handle customer concerns and complaints.* Handled multiple day-to-day operational tasks using the Kennedy Center’s Customer Relationship Management (CRM) system, Tessitura.* Assisted with the writing, proofing, and editing of all group sales emails and marketing materials.* Collaborated with producers and marketing representatives of major touring Broadway productions in planning and executing special group sales promotional events.* Built and maintained positive working relationships internally with staff in all departments and externally with clients and community partners.* Served three years on the Kennedy Center’s Employee Engagement Committee that organized social, team-building events for both employees and volunteers.

Washington, D.C.

* Leading member of the theatre's Ticket Sales and Audience Services team, responsible for developing and executing the theatre's group sales marketing plan. * Oversaw the theatre's group sales budget, assuring that income and expenses were accurately recorded and monitored.* Wrote and edited copy for all group sales advertising and marketing related materials.* Provided superior customer service in a friendly and professional manner.* Developed and maintained long-term relationships with a wide variety of group clients.* Prospected new group clients through extensive research and targeted outreach initiatives.* Served as the theatre's primary liaison with convention and tourism organizations, and worked to capitalize on all related group sales leads.* Managed deadlines, set priorities, and achieved sales goals, all the while promoting a cooperative, positive attitude in a fast-paced, high-stress work environment.* Made certain that the theatre's box office staff was knowledgeable about group sales policy and procedure.* Co-chaired the theatre's Accessibility Committee tasked with upholding the organization's commitment to providing full access to patrons with disabilities.

Washington, D.C.

* Developed and implemented comprehensive grassroots marketing strategies that resulted in the sale of 10,000 race entries for Ragnar Relay Washington, D.C. and Ragnar Relay Pennsylvania - two 200-mile overnight team running relays. Exceeded sales goals set for both relays, increasing the total number of race entries sold each year by over 7%.* Established partnerships with over 250 running stores, running clubs, outdoor retailers, gyms, yoga studios, and other fitness oriented businesses and organizations in D.C., Maryland, Virginia, West Virginia, Delaware and Pennsylvania to recruit runners for both relays.* Represented the company at over 100 race expos and health fairs, distributing materials and capturing thousands of e-mail addresses to add to the Ragnar Relays e-mail database.* Presented over 70 Ragnar Relay Information Sessions at running stores and to running clubs.* Assisted the directors of both relays with all logistical work on race weekends, including course set-up, management, and break-down. Both relays are overnight races that require staff to work around the clock for close to 48 continuous hours.* Managed a group of 30 Ragnar Relay volunteers who assisted year-round with promoting both relays.

Washington, D.C.

* Met with government officials, business leaders, employment agencies, media outlets, community centers, faith-based groups, and other appropriate sources in the Washington, D.C. community to promote census employment opportunities.* Acquired the support of local organizations to donate space for census testing and training sessions, ensuring locations met specific requirements.* Conducted recruitment activities to recruit local residents, including coordinating and attending job fairs.* Executed the Local Census Office recruiting plan, made recommendations on recruiting strategies, and provided statistical data on the testing of applicants.* Prepared and gave impromptu presentations to diverse audiences.* Arranged and conducted census employment testing sessions for various positions, scored tests, and reviewed application materials for completeness and accuracy.

Washington, D.C.

* Reported to the General Manager and worked with a team of fellow Live Nation marketing representatives in selling group tickets to events at Warner Theatre, D.A.R. Constitution Hall, and Jiffy Lube Live.* Directed all aspects of the Warner Theatre's group sales program, including marketing and promotions for single-evening events and multi-week theatrical productions.* Oversaw the theatre's VIP Premium Grand Suites program, developing and executing membership acquisition and retention campaigns targeted at local corporations and businesses. Increased membership annually over a eight-year period.* Worked directly with show producers to negotiate group sales terms and payment structures, including Broadway Across America, The Washington Ballet, The Birchmere, and the Washington Performing Arts Society.* Evaluated and purchased advertising in all media.* Provided administrative direction and support for numerous special events including the annual Helen Hayes Awards Ceremony, the BET Honors, and the Washington Post Music and Dance Scholarship Awards.* Redesigned and managed the theatre's web site and automated phone system, placing an emphasis on advanced marketing and customer-friendly functionality.

Washington, D.C.

* Oversaw all daily operations of the 250-member business association, reporting to a 20-member Board of Directors comprised of prominent business leaders in the Capitol Hill community.* Wrote grants applying for financial support for neighborhood development projects.* Designed and implemented member recruitment campaigns, increasing membership annually over a two-year period.* Worked with Capitol Hill business owners, public officials, community leaders and members of the Metropolitan Police Department in promoting Capitol Hill as an ideal place to live, work and shop.* Spearheaded fundraising efforts for major community projects including annual Capitol Hill Day Festival.* Redesigned and managed the association's web site, improving its navigation and effectiveness.

Washington, D.C.

* Assisted the Director of Public Relations and Marketing in the daily operation of the theatre's marketing department.* Assisted in launching The Shakespeare Theatre Company Free For All, the theatre's annual summer program of free Shakespeare at Carter Barron Amphitheatre in Rock Creek Park.* Served as the theatre's primary liaison with the local business community.* Managed all group sales, developing sales relationships with businesses, organizations and schools.* Oversaw playbill advertising sales.

* Supervised 17-member staff in ticket sales operations for a three-theatre complex.* Prepared daily deposits and reconciled financial statements.

Bachelor’S Degree, Business Administration And English, Cum Laude

Arts Management Program