• Facilitates virtual instructor-led and on-site trainings on company’s electronic health record software for new customers with a consistent training survey score of 4.7 out of 5 or higher• Develops engaging content for and facilitates webinars regarding platform specific features and functions as well as training best practices with consistent positive survey results• Conducts needs analysis and develops targeted training plans for new customers prior to facilitating train-the-trainer sessions• Contributes to review and development of training materials including user guides, slide decks, workbooks, scripts, practice exercise, and handouts • Maintains organized and accurate records of customer facing interactions• Collaborates with learning and development team to assess and maintain effectiveness of offered trainings• Collaborates with subject matter experts to ensure training content is of the highest caliber and accuracy

• Functioned as a team lead within the department for a team of 15 educators • Developed and led weekly strategic planning sessions that resulted in measurable improvements in course curriculum and implementation • Coordinated with executive leadership to obtain education materials which were critical to meeting the organization’s objective• Recruited and maintained relationships with top industry professionals and subject matter experts to conduct in-person and virtual Train-the-Trainer sessions• Trained staff on the use of virtual communication tools and learning platforms such as Zoom, Microsoft Teams, Flipgrid, and Nearpod in order to transfer an entire in-classroom curriculum to virtual trainings • Planned, coordinated, and executed 4 annual county-wide instrumental music events for 7 high schools, 7 middle schools, and 22 elementary schools

• Recognized as an exemplary employee by the board of education’s executive leadership • Designed and implemented a training strategy for 100+ personnel with corresponding curriculum to achieve organization’s goals • Conducted needs analysis to prioritize performance issues based on organizational goals. Focused training in gap areas resulted in overall scores raising from the 70th percentile to consistently averaging in the 90th percentile. • Designed and delivered high-impact presentations using multiple technology platforms within the Microsoft Office Suite including PowerPoint, OneNote, and Teams• Evaluated and monitored the performance and efficiency of programs and curriculum to ensure that program implementation is on target• Documented various data points with extreme accuracy for strict compliance records• Hosted live video trainings for course participants, as well as virtual team meetings for staff• Managed and maintained $100K of critical instrumental music equipment• Planned, coordinated, and executed 5 annual events for over 150 attendees per event, including event itineraries• Planned, coordinated, and executed 1 annual fundraising event for over 300 individuals including marketing promotions, vendor management, sponsorships, and event itinerary

• Maintained and utilized current training strategy for 50+ personnel with corresponding curriculum to achieve organization’s goals • Heavily contributed as a valuable team member in a highly regarded and firmly established program

• Implemented new, individualized training strategy for a small group of personnel resulting in an 80% increase in material comprehension within 6 months of training• Managed multiple projects simultaneously across 3 separate schools ensuring performance, quality, and timelines were achieved