Provide first rate customer service to do it yourself customers by helping them find the parts they need.Assist both DIY and Commercial customers with looking up, locating, and sourcing parts.Deliver parts to commercial accounts in a timely and professional manor.Perform opening and closing procedures for the store on a daily basis.Assist in customer issues by providing the best possible solution for the customers needs

Provided 1st contact resolution to clients related to hardware, software, Network issues. Onsite support when requested.- Fields calls and emails from clients related to their computer and network needs.- Able to diagnose hardware & software issues quickly and give recommendations to either replace or repair system.- Able to use Cisco Meraki Dashboard to quickly and effectively diagnose network issues involving ISP, switch or firewall.

Served as first contact for end-user technological issues. Serviced 20 hospital/health care systems with 200,000 end-users and resolved approximately 1000 calls per month improving company workflow.- Solved end-user system access/technical problems with excellent turnaround time, reducing employee productivity loss.- Converted Ascension’s end users to cloud-based Office 365, assuring operator proficiency. - Sought after for ability to effectively communicate solutions, improving… Show more Served as first contact for end-user technological issues. Serviced 20 hospital/health care systems with 200,000 end-users and resolved approximately 1000 calls per month improving company workflow.- Solved end-user system access/technical problems with excellent turnaround time, reducing employee productivity loss.- Converted Ascension’s end users to cloud-based Office 365, assuring operator proficiency. - Sought after for ability to effectively communicate solutions, improving problem resolution.- Trained users to maximize use of G-suite and Gmail, recovering end user productivity. Show less

Diagnosed and solved issues relating to Apple Products- Communicated and liaised with other divisions to resolve customer issues.- Promoted to Tier 2 (highest level) Advisor three months earlier than other team members due to excellence and diligence in customer service and work ethic, becoming a role model to teammates.- Resolved customer issues, often the exact same problem with the same customer, while maintaining customer loyalty and retention.- Differentiated customer… Show more Diagnosed and solved issues relating to Apple Products- Communicated and liaised with other divisions to resolve customer issues.- Promoted to Tier 2 (highest level) Advisor three months earlier than other team members due to excellence and diligence in customer service and work ethic, becoming a role model to teammates.- Resolved customer issues, often the exact same problem with the same customer, while maintaining customer loyalty and retention.- Differentiated customer caused problems from actual phone issues, preventing excessive corporate returns. Show less

Process and organize shipment of new product- Kept stock room organized while running product to the floor, improving the customer experience.- Reset store during off hours, enhancing client appreciation.

Responsible for prepping and delivering auto parts.- Delivered product in a timely manner to car dealerships and auto parts stores to assure deadlines were met.- Handled customer returns to improve customer service.

Processed ID card request for Military, DOD personnel.- Quickly rectified insurance request changes and processed new requests for service member life insurance forms, assuring ongoing coverage.- Processed various HR related documents and issues for service members to keep them paperwork compliant.- Awarded a “Challenge Coin” for going above and beyond by working during off hours to resolve an emergency ID situation.