Scott Sinclair Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Helping customer's create business-critical connections through professional networking and mentoring.

Toronto, Ontario, Canada

- Drives account growth outcomes through product adoption and creates client advocates- Executes quarterly business reviews with clients to identify growth and feature enhancement opportunities- Acts as a strategic business consultant with clients to realize return on investment- Creates a consultative, trusted partnership and collaborates with the client.

Toronto, Canada Area

- Supervise technical support agents - Report on call volume, duration, abandonment, and ASA- Audit agents calls and suggest areas for growth- Manage escalations and client requests- Help scrutinize and develop process

Toronto, Canada Area

- Manage and coach a team of 7 coworkers- Train and develop new and existing employees- Manage and resolve internal and external customer escalations - Work on creating and improving Key Performance Indicators for the department - Coordinate order shipments to customers and installers based on location- Assist in improving and optimizing existing processes

Markham

- Provide customers with information to address inquiries regarding products and services- CRM team specialist responsible for process changes- Manage all inquiries and escalations through three sales channels.- Trains fellow employees on all sales channels and workflow processes

Gangnam-gu, Seoul, Korea

- Taught grades 2-6 - Created a trusting atmosphere through sensitivity to student’s strengths, weaknesses and personal learning styles.- Engaged students using activities and lessons designed for maximum interaction in both small and large groups.- Developed curriculum that was appropriate to students learning abilities and reflected their needs and.

Rotman School Of Management And Executive Programs Certificate, Business Administration, Management And Operations, Pass

Management and Executive Training program

Bachelor Of Education (B.Ed.), Secondary Education And Teaching

Bachelor Of Arts (B.A.), History