Scott Sizer Email & Phone Number

Cincinnati, OH, US

Cincinnati, Ohio, US

• Managed Service Management product vision, value, and validation to achieve business and customer outcomes.
• Successfully transitioned from the legacy service management system Remedy to the industry-leading ServiceNow platform, significantly enhancing Fifth Third's IT service delivery, competitive edge, and future potential.
• Reduced unplanned downtime by> 20% by streamlined digital processes, service request forms, and system-to-system APIs.
• AI/ML increased search click-throughs by 25% and rank searches by 150%, resulting in more self-service and ticket deflections.
• Collaborated with product engineers, practice owners, and business leaders to identify, ideate, and test product goal assumptions.
• Proficient in applying Agile & Scrum methods to deliver customer value.

Cincinnati, Ohio, US

• Efficiently directed engineering teams throughout the software development life cycle, spearheaded requirement discussions, and maintained clear and concise communication with customers.
• Collaborated with IT Leaders, Finance, and Risk to conduct market research, evaluate value, and make decisions that resulted in the agreement to replace the outdated service management system.
• Managed a team of nine engineers to successfully re-platform SharePoint 2016, converting millions of documents, site collections, and forms within budget and on schedule.
• Led a cross-functional initiative to implement a repeatable data de-identification/masking solution to protect non-production environments while allowing for development and business testing purposes.
• Responsible for IT headcount and hiring process for local and offshore developers.

Cincinnati, Ohio, US

• Directed ten software development engineers onshore and offshore to oversee CRM development. Reviewed technical solutions for compatibility with business requirements.
• Reviewed technical solutions for compatibility with business requirements.
• Directed segment-specific customer data analysis to determine lifetime value and profitability for commercial bank clients.

Cincinnati, Ohio, US

• Leader of development teams, I fostered a culture of collaboration and high performance to ensure projects met deadlines and optimized budgets while delivering superior services to the business.
• Member of the cross-functional team to achieve Payment Card Industry - Data Security Standard (PCI-DSS) compliance to ensure secure payment processing.

New York, New York, US

• Directed support and development engineers for Camp Hill, PA, Hong Kong, China, and Taipei, Taiwan, manufacturing offices to bolster customer service and satisfaction goals.
• Led integration of wireless technology with the point of sale (POS) platform, resulting in reduced software installation time and costs for over 800 Foot Locker locations.
• Identified and partnered with telecommunications to successfully reengineer the Asian manufacturing offices to a digital private network, saving $144K in OPS spending.

Bachelor Of Arts (B.A.)

England (Uk)