Jim Vacca Email & Phone Number

Oak Lawn, IL

• Manage a remote lockbox processing facility, consisting of retail and wholesale processing services
• The site consists of 150 employees covering operations seven days per week, twenty-four hours per day
• Oversee an annualized budget of 4.5 million dollars
• Support the activities of over one-thousand corporate customers, and participate in client calls, tours, and on-site meetings
• Ensure compliance with all regulatory requirements for HIPPA, PCI, and internal/external audits
• Independently manage all vendor relationships

Naperville, IL

• Provide resolution to escalated client issues.
• Present new products and services to corporate clients.
• Manage multiple Private Label bank clients with annualized revenues exceeding five million dollars.
• Provide quarterly updates to senior bank partners regarding service level performance.
• Assist in the migration of over twenty-five hundred client conversions.

Chicago, IL

• Manage large tier relationships generating twenty million dollars or greater in annual revenue.
• Responsible for customer retention and overall client satisfaction.
• Develop, implement, and launch new products and services.
• Assist treasury management consultants with the sale of services to new clients.
• Assess new market developments and emerging technologies.
• Develop pricing for all cash management services and negotiate contract terms.

Schaumburg, IL

• Managed the North American operations areas for HSBC N.A. This included over 1,000 employees in six different locations. In addition, oversaw 300 off-shore employees that supported U.S.- based operations.
• Managed annual operating expenses of over $500 million. Responsible for annual budget planning and development of a chargeback system for all services provided.
• Managed key areas within the operations, including remittance processing, document imaging, statement processing, and card insurance.
• Established an on going strategic plan for the operation to support to the corporate growth strategy.
• Successfully analyzed critical business requirements, industry changes, and emerging technology and integrated these within the operation’s organization.
• Directly responsible for evaluating and executing all hardware and software purchases.