Jim Vacca Email & Phone Number

Oak Lawn, Il

• Manage a remote lockbox processing facility, consisting of retail and wholesale processing services• The site consists of 150 employees covering operations seven days per week, twenty-four hours per day• Oversee an annualized budget of 4.5 million dollars • Support the activities of over one-thousand corporate customers, and participate in client calls, tours, and on-site meetings• Ensure compliance with all regulatory requirements for HIPPA, PCI, and internal/external audits• Independently manage all vendor relationships

Naperville, Il

• Provide resolution to escalated client issues.• Present new products and services to corporate clients.• Manage multiple Private Label bank clients with annualized revenues exceeding five million dollars.• Provide quarterly updates to senior bank partners regarding service level performance. • Assist in the migration of over twenty-five hundred client conversions.

Chicago, Il

• Manage large tier relationships generating twenty million dollars or greater in annual revenue. • Responsible for customer retention and overall client satisfaction.• Develop, implement, and launch new products and services.• Assist treasury management consultants with the sale of services to new clients.• Assess new market developments and emerging technologies. • Develop pricing for all cash management services and negotiate contract terms.

Schaumburg, Il

• Managed the North American operations areas for HSBC N.A. This included over 1,000 employees in six different locations. In addition, oversaw 300 off-shore employees that supported U.S.- based operations.• Managed annual operating expenses of over $500 million. Responsible for annual budget planning and development of a chargeback system for all services provided.• Managed key areas within the operations, including remittance processing, document imaging, statement processing, and card insurance.• Established an on going strategic plan for the operation to support to the corporate growth strategy.• Successfully analyzed critical business requirements, industry changes, and emerging technology and integrated these within the operation’s organization.• Directly responsible for evaluating and executing all hardware and software purchases.• Responsible for meeting all regulatory and compliance requirements related to the industry, including internal and external audit requirements and reporting.