Scott R. Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

- Designed, developed, and ensure 24x7 uptime of over 100 critical, revenue-generating applications and APIs that are utilized at scale within over 70 contact centers managed by the Disney Central Telecommunications team, working in various programming languages - Developed and maintain extensive CI/CD pipelines using Groovy with Jenkins to ensure a consistent and reliable release strategy for applications that are version controlled using GitHub- Built and maintain numerous… Show more - Designed, developed, and ensure 24x7 uptime of over 100 critical, revenue-generating applications and APIs that are utilized at scale within over 70 contact centers managed by the Disney Central Telecommunications team, working in various programming languages - Developed and maintain extensive CI/CD pipelines using Groovy with Jenkins to ensure a consistent and reliable release strategy for applications that are version controlled using GitHub- Built and maintain numerous Java-based Interactive Voice Response (IVR) applications, such as a proactive order information application reading up-to-the-minute arrival dates for shopDisney callers, and an automated routing application to identify calls from high-level Resort Guests- Responsible for technical decisions for the largest profit center in the business unit, ensuring sustainment of a millions of dollar per year operation- Lead a team of programmers, mentoring FTEs and onboarding interns into a corporate work environment and established software engineering standards and extensive documentation for improved development and support- Improved a .NET-based softphone middleware built during my time as a Software Engineering Intern to pool licensing and centrally manage configurations for over 10,000 contact center agentsCoordinate resources for critical incident bridges, ensuring quick recovery time and root cause analysis for service outages- Perform regular security audits and remediation on applications and infrastructure to ensure compliance with the law and company policies Show less

Rockville Centre, Ny

- Developed and manage core web presence supporting 15,000+ annual users- Consistently improve user experience for Don't Press Send assets, and continually evaluating release strategies- Ensure security and 24/7 reliability of company servers/applications, utilizing load balancers and failover methods- Provide insight on purchasing vendor software, ensuring compliance and stability for the companyCreated an events platform for site visitors to see upcoming… Show more - Developed and manage core web presence supporting 15,000+ annual users- Consistently improve user experience for Don't Press Send assets, and continually evaluating release strategies- Ensure security and 24/7 reliability of company servers/applications, utilizing load balancers and failover methods- Provide insight on purchasing vendor software, ensuring compliance and stability for the companyCreated an events platform for site visitors to see upcoming presentations, and RSVP to public events Show less

Orlando, Florida

- Worked with the Disney Central Telecommunications team to build internal web services, microservices and automation- Developed a JavaScript and .NET-based Call Quality Reporting application to collect data from Avaya phone systems and open tickets, reducing calls to Systems by 58% and bringing resolution time from weeks to hours- Built at-scale web applications that leveraged data from on-premise SharePoint environments to reduce cost of ownership to business… Show more - Worked with the Disney Central Telecommunications team to build internal web services, microservices and automation- Developed a JavaScript and .NET-based Call Quality Reporting application to collect data from Avaya phone systems and open tickets, reducing calls to Systems by 58% and bringing resolution time from weeks to hours- Built at-scale web applications that leveraged data from on-premise SharePoint environments to reduce cost of ownership to business stakeholders- Implemented a Station Pooling web service for contact center agents to share phone extensions reducing license requirement costs by over $226,000- Spearheaded the creation of event-based monitoring using ServiceNow REST APIs for alerting to problems with critical infrastructure and applications- Utilized Continuous Deployment and Continuous Integration applications (Jenkins, GitHub) to deploy applications, ensuring a standardized testing and deployment process- Built extensive REST web services to allow web applications to interface with platforms and databases across the Disney Global Network- Maintained comprehensive technical documentation to ensure a consistent development strategy Show less

Albany, New York

- Migrated content from Drupal 6 to Drupal 8 web servers, creating responsive and interactive content for end-users- Redesigned the University's popular academia tool 'CitationFox' as a NodeJS application, reducing application load time from 5 minutes to less than one second- Created mock-ups and visualizations of project timelines to ensure efficient development from start to finish, and ensure outcomes met stakeholder needs- Engaged with University Libraries Web… Show more - Migrated content from Drupal 6 to Drupal 8 web servers, creating responsive and interactive content for end-users- Redesigned the University's popular academia tool 'CitationFox' as a NodeJS application, reducing application load time from 5 minutes to less than one second- Created mock-ups and visualizations of project timelines to ensure efficient development from start to finish, and ensure outcomes met stakeholder needs- Engaged with University Libraries Web Developer and User Experience Librarian to improve and refine digital assets to better serve students, faculty, and visitors- Built custom TWIG modules and content management processes for administrators to edit content within various webpages Show less

Rockville Centre, Ny

- Assisted with various broadcast-level Audio/Visual upgrade projects to improve a multi-million dollar TV Studio - Advised on hardware purchases such as new cameras, wireless equipment, and audio solutions- Spearheaded the transition to a streaming-first environment at Rockville Centre UFSD where all broadcasts were transmitted using VBrick to sites such as YouTube- Ensured uptime and diagnosed quality issues for broadcasts to local cable channels on Cablevision… Show more - Assisted with various broadcast-level Audio/Visual upgrade projects to improve a multi-million dollar TV Studio - Advised on hardware purchases such as new cameras, wireless equipment, and audio solutions- Spearheaded the transition to a streaming-first environment at Rockville Centre UFSD where all broadcasts were transmitted using VBrick to sites such as YouTube- Ensured uptime and diagnosed quality issues for broadcasts to local cable channels on Cablevision (Altice/Optimum) and Verizon Fios- Assisted the district IT Department in summertime upgrades to network switches, iPad deployments, and equipment and software installations Show less

Computer Science

Activities and Societies: Systems Web Assistant - University at Albany Library Systems World Representative / World Ambassador - World.

Education record

Activities and Societies: Vice President - South Side High School Video Club